Multi-tool-store.co.uk Reviews

4.9 Rating 2,883 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 2,883 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 12th January 2024

Christopher

Multi-tool-store.co.uk 5 star review on 27th November 2023

Sharon

Multi-tool-store.co.uk 5 star review on 8th October 2023

Grzegorz

Multi-tool-store.co.uk 5 star review on 6th October 2023

Mitchell

Multi-tool-store.co.uk 5 star review on 27th August 2023

Robert

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products at great prices however I did have to contact th3m as I had no notification of despatch or delivery date”

Helpful Report

Posted 1 year ago

“The multi tool arrived quickly and the engraving was a lovely touch. I was a bit disappointed with the storage tin as it is dented where it has put pressure on the tool.”

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Posted 1 year ago

“leatherman wave+ arrived promptly and is a great tool using it at work already !”

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Posted 1 year ago

“Perfect fit for my leather man surge.very pleased.”

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Posted 1 year ago

“Good service the item was received and was as described on the website.”

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Posted 1 year ago

“Good products, good website and quick delivery.”

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Posted 1 year ago

“Very quick service & impressed with quality & presentation.”

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Posted 1 year ago

“Great prices, great service! My order arrived with the wrong belt clip accessory for a LM Surge. One phone later the correct one was on the way, no dramas, lovely customer service lady and a happy customer.”

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Posted 1 year ago

“Quick and efficient service but not the cheapest. Would use again if the price is right.”

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Posted 1 year ago

“The product I bought was good. But I was annoyed that after I'd committed myself to buying it, they added on £6 tax. Indeed, I thought it was illegal to do that.”

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Posted 1 year ago

Hi Nicholas, The price advertised includes VAT however on your invoice this is broken down to show tax, as some businesses require this on the invoice. So the product price is still £39.95, which includes £33.29 plus VAT of £6.66. We don't add anything on, and the price you pay is the same as advertised. Best wishes, Jude Customer Service

Posted 1 year ago

“Delivery was on time which was good, and I really like the product, but it was not properly cleaned or oiled when it arrived which I would have expected considering the cost of the item.”

Helpful Report

Posted 1 year ago

“I bought the leatherman squirt although the product was great I did have to return it as the scissors were faulty, the multi tool store did replace it no quibble👍 My only gripe is that when I primarily purchased the item the store generated an email giving me a tracking number, this does not me mean they have sent it, my item didn’t actually enter the postal system until three days after the email was sent this it why I give 4 stars, now I know how this works I would defiantly buy from them again with confidence 🤟”

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Posted 2 years ago

“A bit smaller than I expected but quite happy with it. Fits nicely in my pockets. Some of the tool though are stiff and hard to pull out”

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Posted 2 years ago

“The service from Multi-tool-store was prompt and efficient and their communication was excellent. A different product to the one I ordered was sent to me in error, but as soon as I got in contact with them, Seckin in Customer Services despatched the correct tool to me via a next-day service. He was super-efficient in sorting the problem, suggesting that the company prioritises customer satisfaction. The products are excellent.”

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Posted 2 years ago

“Great service, great products and engraving. Only thing stopping a 5 star is no military discount.”

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Posted 2 years ago

“The product is first class. Delivery was quicker than promised. One star was removed because the confirmation and invoice were never sent to my email account as promised by the website.”

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Posted 2 years ago

“Bought the pouch to replace lost one. A little different but holds the bit set and rachet driver extension just thanks to elasticated sides. No need to contact customer services”

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Posted 2 years ago

“Nice little tool, this is my fifth Leatherman tool, I have them in all my vehicles they are a handy bit of kit. I normally always carry the hey Juice but none of the tools lock on that one so I have swapped it for the Free T4 as every tool locks, which stops a few cuts and scapes.”

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Posted 2 years ago

“Very pleased with the service from Multi-tool-store. No complaints.”

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Posted 2 years ago

“Good choice of items and the buyer can be assured of fine quality.”

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Posted 2 years ago

Multi-tool-store.co.uk is rated 4.9 based on 2,883 reviews