Multi-tool-store were really great and delivery was fast and efficient. I ordered a Leatherman Micra and a Squirt PS4 a few days apart. I really love the Squirt PS4 - it's one of the best keychain multi-tools around. I wouldn't hesitate buying from the store again - even though my balanced and constructive two star review of my Leatherman Micra wasn't published! (Still a great tool but disappointing in some areas with respect to finish, durability and sharpness of the scissors :-( with some obvious differences between the two tools from a useability and quality perspective) I guess my review would have reduced the average rating somewhat and given a bad impression of the tool (which is still good for it's price point - don't get me wrong!) Anyway - it's a shame Multi-tool-store.co.uk didn't reply to my email about this - I wouldn't want anyone to think that only good reviews are given for products! Still - I did have a great experience as far as order fulfillment was concerned so that's something!