Not too shabby - if this is the company that supplied my Leatherman Skeletool. One of the reasons for deducting one star - deliberately - is that the spotty youth tasked with compiling this review page has made the same basic error as all other nerdy typed - the item(s) concerned are not identified at the beginning of each review… Not a hanging offence - maybe - but perhaps a digit removal, Yakusa-style. But I digress - which customers do… If this mob are indeed purveyors of all things Leatherman, then their prices are on point - and better than the Bezos bunch. Their speed of service is equally efficient, so, all in all, an almost faultless display of excellent dispensing. Marred only by a dodgy review request, as mentioned above - though My opinion could be swayed towards restoring that missing fifth star, were one of Tim Leatherman’s latest In-line, Ratchet Bit Adaptors to find itself in my grasp..? One may but pray… As for the following Three questions, Once more, your tame IT nerd has not been fed sufficient chocolate & fizzy drinks, as None of those questions apply to my transaction - and there is No provision for marking any of the queries as “Not Applicable”… With all these basic computer problems, a mild public flogging is the least that such a miscreant merits..! Accordingly, And as it is unlikely that such a survey will permit submission unless all boxes are ticked, I will mark the following three questions with the MIDDLE ANSWER - despite these answers being inaccurate…