Multi-tool-store.co.uk Reviews

4.9 Rating 2,888 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 2,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 12th January 2024

Christopher

Multi-tool-store.co.uk 5 star review on 27th November 2023

Sharon

Multi-tool-store.co.uk 5 star review on 8th October 2023

Grzegorz

Multi-tool-store.co.uk 5 star review on 6th October 2023

Mitchell

Multi-tool-store.co.uk 5 star review on 27th August 2023

Robert

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and service. However why ask for confirmation of age when paying via pay pal. When their policy is over 18 yrs age for acc.”

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Posted 4 months ago

“It feels like a premium multi tool as a collector of multi-tools I do like good quality I would recommend this one if someone is looking for one.”

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Posted 6 months ago

“I purchased this for my husband who is very pleased with it. Compact and in a case that enables it to be worn on his belt yet has a so many functions at his fingertips when fishing. The only thing it doesn't do for him is to enable him to catch any fish!!”

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Posted 8 months ago

“Great item, was much appreciated by the recipient. My only concern was that the transparent circular security sticker was already cut, making me wonder if it was a returned item, which was slightly embarrassing when my husband opened the gift”

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Posted 9 months ago

“Excellent product and first class service”

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Posted 11 months ago

“2nd time I have used Multi-Tool-Store, both times they have been very efficient and the items have arrived quickly and well packaged. Cannot recommend them enough”

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Posted 11 months ago

Thanks so much for your kind 5-Star rating, Nick! Thank you for recommending us, we are so pleased to keep you returning as a customer. Kind Regards, Jamie Customer Service

Posted 11 months ago

“I bought a Leatherman as a gift for my daughter, she loved it. It arrived within 3 days of ordering complete with case and engraving. I would certainly recommend Multi-tool-store to friends, excellent service.”

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Posted 1 year ago

Hi Michelle, Thank you for taking the time to leave a review. We're very grateful for your kind words about our speedy delivery and engraving. Kind Regards Jamie Customer Service

Posted 1 year ago

“Great efficient customer service. My multi tool was delivered well before the stated delivery date. Good stock, price and ease of use on the website.”

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Posted 1 year ago

“Paid for next day DPD delivery over Royal Mail however still took days to come. I was willing to forgive this due to the busy period. However not all my items arrived. I ordered two items both were meant to come with sharpening stone and oil neither arrived. I therefore conclude this was just poor service.”

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Posted 1 year ago

Hi Thomas, can you please contact us with your order details if the replacements have not arrived? We track all orders so we should be able to find out what has happened and get this resolved for you. Best wishes, Jude

Posted 1 year ago

“The tools too hard to close , when I send the video to customers service , they said normal, said this is brand new …. But I have your brand total 4 other model , no this problem …. I try to open and close every day hope can easy to close , The tools hurt my hand when I close, this tools is a gift for my son , until now I can’t give my son , I don’t want he hurt .,…. I think this is not normal…… I just got this reply from customer service …. Bad reply”

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Posted 1 year ago

“I love this tool but i was very disapointed that i was not able to buy the tool without buying the case i did not want which cost more then half the price of the tool .”

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Posted 2 years ago

“Lost my leatherman charge tti which I had for over years. Bought a replacement charge tti. Very happy with the tool and most impressed with the fact it arrived the day after ordering. Would highly recommend this company to others.”

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Posted 4 years ago

“Very impressed with the items purchased and the service I received.The items are of exceptional quality,and were securely packaged.”

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Posted 4 years ago

“It's just brilliant”

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Posted 7 years ago

“Overall the tool is great, leatherman wave perfect for camps. This is my first leatherman ever and I actually got it shipped from the US to Malaysia. A little heavy but still I'd rather carry it in the jungle cause of the benefits. The second problem I had was the tool was made for right handed people and I'm a left handed. Yes it's true a small minority of left handers out there having the same complain. But I really do suggest that maybe you could possibly make an assembly of tools for left handed tools aswell. It still works fine. The tool will definitely be more comfortable if it was on the dominant hand as likely majority of the population are right handed. Maybe someone should help out the minorities a little. Just a suggestion. The third was when I first got it, it was really stiff and for the one handed opening I cut myself cause there wasn't much grip on it. The thumb hole is good but if it's wet it can get hard to open as you know there isn't much friction between steel and water. So I oiled it with WD40 as suggested and made my own grip as the picture shown. It works like a charm :) suggestion to also make some rubber grips on the holes.”

Multi-tool-store.co.uk 4 star review on 2nd November 2016

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Posted 7 years ago

Multi-tool-store.co.uk is rated 4.9 based on 2,888 reviews