Multi-tool-store.co.uk Reviews

4.9 Rating 3,140 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,140 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant customer service from Sophie who sorted a faulty item out for me. It was super easy to send item back and replacement was with me before 1 pm the next day. 5 star service and would definitely recommend !”

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Posted 7 years ago

“The service was amazing. I was rung within the hour of placing my order to check and then help me decide on the engraving. The item arrived within a couple of days.”

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Posted 7 years ago

“The service was exceptional just like the product.I wave quality throughout.”

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Posted 7 years ago

“Quick response to questions & rapid delivery made for a delighted grandson”

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Posted 7 years ago

“Order fulfilled in record time. Ordered this to replace a previous one which my husband has found to be very useful, so I know that he will be thrilled to get this.”

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Posted 7 years ago

“First class service and delivery. Very happy with my Leatherman Rebar. I highly recommend Multi-Tool Store for anyone wishing to purchase any multi tool or similar products.”

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Posted 7 years ago

“Prompt exactly what I needed Thank you all Top company”

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Posted 7 years ago

“The item I wanted was in stock and was delivered when promised. I'm really happy with the service I received. Thanks!!”

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Posted 7 years ago

“Great customer service.”

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Posted 7 years ago

“When I accidentally put the wrong house number as my delivery address, Sophie in customer services changed it for me with no problem at all. I was concerned that the birthday present would not arrive in time but the multi tool was delivered within a day or so and my grandson was delighted with his gift. He was chuffed that his name had been engraved on the handle and this was a service that most other company's were not offering. A great idea. Thank you Multi-tool-store for such great (good old fashioned)service! Will definitely use them again and again. Cheryl.”

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Posted 7 years ago

“Bought this as a present for my partner, he is over the moon and said it is an excellent tool that does multiple tasks. Got it engraved with his name to personalise it.”

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Posted 7 years ago

“Easy to order and prompt delivery- Thank you”

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Posted 7 years ago

“I ordered a Leatherman Wave and bits and the web site ordering was straightforward and delivery and item was fantastic - well done Multi tool!”

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Posted 7 years ago

“A great company to deal with, Sophie went the extra mile to help. Will be happy to use them again.”

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Posted 7 years ago

“I ordered a Leatherman Rebar with engraving on the blade. Very prompt service and very happy with the knife on arrival. The engraving almost scratched off on first use of the knife so I got in touch and I have received a replacement very fast. Brilliant service.”

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Posted 7 years ago

“Its a great tool which i was looking to buy since long and at last i bought from multi-tool store. Delivery process was also quick and transparent. Overall i am satisfied with product and service which i got in return of money which i paid for that.”

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Posted 7 years ago

“Great product and service came in the original packaging and early too. Would definitely recommend”

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Posted 7 years ago

“The excellent customer service. I had thought I'd ordered an engraving but it hadn't gone through, Sophie was brilliant once i had got in touch and she sorted it all out fuss free and brilliantly. Would highly recommend.”

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Posted 7 years ago

“Very prompt service”

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Posted 8 years ago

“I bought a Leatherman Wave at a very low price and got a free led lenser torch free you can't get better than that other than 6 stars out of 5.”

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Posted 7 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,140 reviews