Multi-tool-store.co.uk Reviews

4.9 Rating 2,883 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 2,883 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 12th January 2024

Christopher

Multi-tool-store.co.uk 5 star review on 27th November 2023

Sharon

Multi-tool-store.co.uk 5 star review on 8th October 2023

Grzegorz

Multi-tool-store.co.uk 5 star review on 6th October 2023

Mitchell

Multi-tool-store.co.uk 5 star review on 27th August 2023

Robert

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to place an order added to basket but wouldn’t check out? Spoke to customer service no help what do ever?”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your review, I'm sorry to see that you are having trouble placing the order. We can take orders over the phone for U.K based customers and I'm very sorry that we couldn't help you. Please can you contact me directly as I'd like to assist you with the order, and work out what happened when you originally contacted us. My email address is Jamie@outdoor365.co.uk Kind Regards, Jamie Customer Service

Posted 6 months ago

“Avoid this company. Paid for Sunday delivery did not arrive”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your review, I'm so sorry to see the issues with age verification delaying the order, your order has been refunded in full. I am going to contact you shortly to offer my fullest apologies and resolution to the technical error. Kind Regards, Jamie Customer Service

Posted 6 months ago

“I ordered nothing from multi-tool and paid for nothing. It may be that someone has used my e-mail address to pass the age requirement? Please remove me from your database and please consider how you carry out your age requirement checks.”

Helpful Report

Posted 1 year ago

Hi Ruth, I'm so sorry to hear this. I have contacted you directly to get this resolved. Kind Regards, Jamie Customer Service.

Posted 1 year ago

“Paid for next day DPD delivery over Royal Mail however still took days to come. I was willing to forgive this due to the busy period. However not all my items arrived. I ordered two items both were meant to come with sharpening stone and oil neither arrived. I therefore conclude this was just poor service.”

Helpful Report

Posted 1 year ago

Hi Thomas, can you please contact us with your order details if the replacements have not arrived? We track all orders so we should be able to find out what has happened and get this resolved for you. Best wishes, Jude

Posted 1 year ago

“Ordered this item 2 weeks ago still not received won’t be using this company again”

Helpful Report

Posted 1 year ago

Hi Mike, can you please contact us with your order details if this has not arrived? We track all orders so we should be able to find out what has happened and get this resolved for you. Best wishes, Jude

Posted 1 year ago

“I have not had a response about my missing order due to staff shortages. I can not call the company and my emails haven’t been replied to. Hugely disappointed with this service. My invoice also arrived ripped and with 2 missing items. Avoid this company.”

Helpful Report

Posted 1 year ago

“My knife has not come so can not give a review”

Helpful Report

Posted 1 year ago

“Can’t give an accurate review as I’ve not received it. So at this moment in time it’s a 0 from me.”

Helpful Report

Posted 1 year ago

“Can't write reviews as I haven't received it yet”

Helpful Report

Posted 1 year ago

“The tools too hard to close , when I send the video to customers service , they said normal, said this is brand new …. But I have your brand total 4 other model , no this problem …. I try to open and close every day hope can easy to close , The tools hurt my hand when I close, this tools is a gift for my son , until now I can’t give my son , I don’t want he hurt .,…. I think this is not normal…… I just got this reply from customer service …. Bad reply”

Helpful Report

Posted 1 year ago

“Well I haven't received the product yet so I can't really reply”

Helpful Report

Posted 2 years ago

“Fake leatherman watch delivered promptly. Not even same size as a genuine one. Quick response on return & refunded. No feed back on product from supplier. Not likely to use them again.”

Helpful Report

Posted 2 years ago

Dear Tim, Thanks for your comments. We are authorised retailers of Leatherman tools in the UK, we are a genuine company selling genuine Leatherman tools and accessories. Whitby & Co are the distributors for Leatherman tools in the UK and as such, hold a list of authorised retailers - we are the largest retailer in the UK and our credentials can be verified with the distributor and via Leatherman USA. Kind regards, Jude Freeman Multi-tool Store

Posted 2 years ago

“I love this tool but i was very disapointed that i was not able to buy the tool without buying the case i did not want which cost more then half the price of the tool .”

Helpful Report

Posted 2 years ago

“Ordered a multitool. Turn out the delivery service used can't even get the item delivered to my country due to COVID. Was told to wait for them to receive back the item and wait for further update. More than a month later, no updates or anything. Since this doesn't seems to be going anywhere, asked for refund but apparently the emails are ignored.”

Helpful Report

Posted 3 years ago

“Recieved an open box item, response from customer service was basically a shrug of the shoulder. Will not purchase from this company for its affiliates again.”

Helpful Report

Posted 3 years ago

“Up until wanting return my item, the process was smooth and my order arrived as expected. However, it’s now been 4+ weeks since I returned an item and despite multiple phone calls I still havnt received a refund. Disappointing to say the least.”

Helpful Report

Posted 3 years ago

“Not dispatched on day it says on website”

Helpful Report

Posted 3 years ago

Dear, Ive looked into your order, and your order was placed on 24th July 2020, 11:18 am and despatched on 24th July 2020, 3:16 pm. We can also see that the item was delivered to Spain - UD LOS ALCAZARES on Thu, 30 Jul, 16:30 BST. So this is well within our 10 working day delivery window for European orders. You were also rude to customer service staff, which is not acceptable given that we have delivered within the delivery schedule, which is outlined on our delivery page, on the product page and in the checkout. As a UK based business we depend on positive reviews to ensure customers feel confident in purchasing online, so its disheartening to see unneccesary and unfair negative reviews

Posted 3 years ago

“Not impressed I bought the stainless steel version expecting it to be stainless steel and yet half the body of the knife is made out of what looks to be cast aluminium”

Helpful Report

Posted 3 years ago

Hi James, the main body is stainless steel, with aluminium handle to reduce weight, as are all the skeletool series. Many thanks - Matt

Posted 3 years ago

“I bought a leather man case and but extender. Extender was poor quality and broke trapping the bit in the extender. I contacted store to get no response since. Not great customer service and wouldn’t buy from them again. Not the standard of parts which I’d expect from leatherman which makes me question whether they are genuine parts.”

Multi-tool-store.co.uk 1 star review on 3rd November 2019

Helpful Report

Posted 4 years ago

Dear Chris, As authorised retailers for Leatherman, I can guarantee all products are genuine, we can refund or replace this item for you and I'm sure you won't have any other problems - I'm assuming this one is faulty as we hear so rarely of problems with the accessories. I'm sorry it looks as if your email wasn't answered, we did reply, perhaps it was misdirected into spam? Do let us know if you'd like a replacement or a refund. Best wishes, Jude Customer Services

Posted 4 years ago

“If I could give you no stars I would,it’s nine days now since I ordered my small package and still I haven’t got it, even if I get it tomorrow,it’s still far to long for a small item to come from the uk to Ireland, I won’t be doing any business with this company again. Patrick Motherway”

Helpful Report

Posted 4 years ago

Hi Patrick, your parcel is still in transit to you. We offer two types of postal service to try and meet the needs of customers, the one you've selected is the most cost effective but does take 10 'working' days to reach you so you should have your parcel by 13th at the latest. I've refunded the cost of your delivery and emailed the tracking information directly to you. Best wishes, Jude Customer Services

Posted 4 years ago

Multi-tool-store.co.uk is rated 4.9 based on 2,883 reviews