Multi-tool-store.co.uk Reviews

4.9 Rating 2,874 Reviews
97 %
of reviewers recommend Multi-tool-store.co.uk
4.9
Based on 2,874 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Multi-tool-store.co.uk Reviews
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Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Very happy with quick delivery and the product but I ordered a black one and it turned out silver . Even on the invoice it stated black
Helpful Report
Posted 5 months ago
Hi Luke, Thank you for your review, I'm so sorry to see that you have been sent the wrong tool, this appears to have been a warehouse mispack. I will shortly email you to arrange for the correct item to be sent to you. Kind Regards, Jamie Multi-Tool-Store
Posted 5 months ago
Whilst I knowingly bought the tool as a second, because the special offer that was available with the perfect tool was not also for the second, it made an effectual saving of just £2.05 for the second quality tool. This is a very poor deal and the customer services dept could not offer me any logical reason as to why the offer was not also included, simply saying that it wasn’t ! For this reason I have returned the tool for a full refund.
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Posted 6 months ago
Dispatched order promptly and arrived a day early. Sadly incorrect item delivered. Customer service via online portal some what slow to respond. After sending a copy of my delivery invoice and picture of incorrect item, I recieved no further response. After searching the main web-site I eventually found a telephone number and spoke to customer services and they dispatched the correct item today. Hence the 3 stars instead of 1. Need to do better if you want to compete with Amazon - they are cheaper and offer faster free delivery for prime members.
Helpful Report
Posted 8 months ago
The tool is already stiff to open and shut when taken out of the package and a scratch right down the handle when taken out package
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Posted 10 months ago
Hey Nathan, Thank you for your feedback. I'm sorry to hear of your disappointment, we'd be more than happy to issue a replacement for you if you get in touch via customerservice@outdoor365.co.uk. My apologies again for this. Best, Stacey, Multi Tool Store
Posted 10 months ago
The product was what I wanted. I however am disappointed with the delivery. I paid extra for my item to be sent as express delivery as it was a birthday gift and the delivery took just as long as a normal delivery
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Posted 2 years ago
Item was fine but as it was sent in a hard cardboard box, the item got squashed in transit. This means that the box it is in is bent and no longer looks great - the item is a Christmas gift so not ideal!
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Posted 2 years ago
Difficult to navigate website.Finally spoke to Caitlin who was very helpful.
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Posted 2 years ago
Usually the seller waits till the product arrives and then asks for customer reviews.. The product hasn't arrived yet,as for the delivery,it would be better to give customers the option to choose express delivery. I paid a lot of money for the product only to have it sent to me via some cheap delivery method that takes weeks to arrive... it just doesn't make sense. I don't want to wait for weeks,i want it as fast as possible. Just some food for thought..
Helpful Report
Posted 2 years ago
Hi Dan, thank you for your feedback - I can see that we have shipped to Israel for you, the carrier has recommended a 10 working day delivery time and I can see it's not yet reached you. We have now moved to a different carrier for international orders, which will offer alternative delivery options. I trust the tool will arrive soon, but do contact us if you have any concerns at customerservice@outdoor365.co.uk Kind regards, Jude Multi-tool Store
Posted 2 years ago
Box was already opened and had its seal broken on arrival. Product looked fine but had clearly been handled before. Disappointing as it was a gift.
Helpful Report
Posted 2 years ago
Leather is thin and my leatherman moved around a lot
Helpful Report
Posted 2 years ago
Whilst the website was good, and I know Leatherman products, the site wouldn't accept my order and it took about 40 minutes including calling the store (who were very helpful). What frustrated me was that I hadn't realised that the Surge didn't come with a clip/lanyard ring. It wasn't on the options. It's now cost me over £10, just for a couple of bits of bent metal. My suggestion as well as all the other options to purchase with the tool include the belt clip/lanyard holder.
Helpful Report
Posted 3 years ago
I ordered 3 items and only receiveed 1 if the 3 and had to wait on the other 2 items.
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Posted 3 years ago
Easy to use site, quick dispatch of purchase, speedy arrival ........ all let down by poor response (none) when querying a faulty product! Strange how such a positive start can be let down by poor follow up to a minor issue. Food for thought.
Helpful Report
Posted 3 years ago
Thank you for the opportunity to write a review This being my first purchase of a leatherman I don't know what the build quality is supposed to be like As for the surge I purchased the pliers Jaws rub the inside of the handset when folded up so much so that there are wair marks on the Jaws and when folded up for storage the main body (handles) of the surge are noticeably out of like to me this doesn't seem like a particularly good quality item Especially considering the price tag.
Helpful Report
Posted 3 years ago
The ordering was simple, the price good, the delivery fast, but the watch I purchased (leatherman) was not working when it arrived, great communication with the customer services, they sent a reterns lable straight away and it was posted this morning and I should receive a replacement ASAP. Overall a good place to shop.
Helpful Report
Posted 3 years ago
I have not looked at item yet as a birthday gift but I felt a little disappointed with gift wrap for the price. Very poor just advertising ribbon. Also no confirmation email of my order so not 100% sure it had gone through. I must when I contacted your customer services about it I got a good response. I'd appreciate your comments. Kind regards.
Helpful Report
Posted 3 years ago
Hi Carolyn, sorry you werent happy with our gift wrapping service. The gift wrapping should be identical to the image of the gift wrap on the page. You should have recieved two emails from us. 1. Order Confirmation and 2. Order Despatch. Its possible these are in your junk email folder, as this can happen on occasion. Many thanks Matt
Posted 3 years ago
purchased a deluxe accessory kit for 49.95. the kit arrived but the pouch did not have the elasticated storage facility on the side to house the bit extender which was included in the kit. It really is not fit for purpose. i have been in touch with matt at multi store but do not seem to have got anywhere . customer care is seriously lacking and will think very carefully before using multi store again kind regards chris
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Posted 3 years ago
I got the leatherman style multi knife. It's tiny, a lot smaller than it appears on the Web site. Could have maybe do e with being displayed next to the dearer leatherman multi tool knifes which are about 3-4 times bigger
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Posted 4 years ago
I wrote an Email to Customer Service, so I can justify the not so good service I received...
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Posted 4 years ago
Hi Vassilios, I've checked where your parcel is and I will send the tracking for this directly to you. I'm very sorry you did not receive the tracking details - I believe the long Bank Holiday weekend in the UK has slowed down your delivery. Best wishes, Jude Customer Services
Posted 4 years ago
Ordering process was straight forward. However, after sending payment no acknowledgement was received. Had to chase up. Communication was slow. Delivery took far longer than was suggested at the point of ordering (quoted as next day, took over a week). In the end I got what I ordered for a reasonable price, however with my money taken and initially no communication it rather left me feeling spooked, so I am unlikely to use this service again.
Helpful Report
Posted 4 years ago
Thanks for your review Steven. The delay in delivery was due to a failure in passing our age verification which is a legal requirement for us to sell bladed products. We subsequently spoke to you and this was cleared through. Apologies for the delay - generally we aim to better our delivery window.
Posted 4 years ago
Multi-tool-store.co.uk is rated 4.9 based on 2,874 reviews