Multi-tool-store.co.uk Reviews

4.9 Rating 3,123 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This purchase was a gift to a relative. Purchase was very easy over the internet, arrived speedily in perfect condition and has been very well received. a great present for a special occasion.”

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Posted 5 years ago

“Very good great information couldn’t beat them”

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Posted 5 years ago

“I ordered the wave+ with engraving. The leatherman arrived next day, just under 18 hours from ordering with standard delivery. Very impressed, highly recommended. U”

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Posted 5 years ago

“Bought as a birthday present for my farther and he absolutly loves it! Only issue is that when it was delivered the multi tool oil leaked a little and the packaging was taped up in the leatherman logo so he got a little suspicious but apart from that I'm well and truly happy and will definatly be buying from you again!”

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Posted 5 years ago

“Super happy with the quality of the product (T4). Customer service was excellent with no hesitation in buying from multi tool in the future. Can't recommend enough”

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Posted 5 years ago

“Great and quick service, pleased to receive my order in time.”

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Posted 5 years ago

“The items are very well and precisely described. The store I is easy to navigate and mix and match related products. When I contacted the customer service prior to the purchase, they answered all my questions and in a good timeframe. The items were packed safely. When I contacted them again due to an accidental inconsistency, they resolved the issue promptly and to my satisfaction.”

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Posted 5 years ago

“Bought a replacement Leatherman Micra having lost my mind. Prices here were competitive. Promised delivery timescales were good and exceeded in fact. Item is as expected. Overall a most satisfactory experience.”

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Posted 5 years ago

“Very fast service - excellent product at a great price”

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Posted 5 years ago

“Excellent. Top customer service experience. You really get the sense that they value their customers. Been recommending them flat out since he purchase of my Leatherman.”

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Posted 5 years ago

“I was sorting a leaving gift for a teacher and had a few questions over a couple of days for the team at Multi-tool. I spoke to 3 of the staff and each were incredibly helpful. I would highly recommend this company: it’s rare to get such excellent customer service. The blade engraving was only £3.99 and gave such a personal touch. Thanks to you all for being so helpful!”

Multi-tool-store.co.uk 5 star review on 14th February 2020

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Posted 5 years ago

“Excellent service, very good advise delivery spot on. Will certainly recommend to friends”

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Posted 5 years ago

“Great product I’ve had one for 20 years great customer service very fast turn around and delivery all in all amazing all round.”

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Posted 5 years ago

“Really fast quality service, great website and I got the item fully engraved and all the extras within 24 hours of ordering that evening. I even think the prices were very fair. I will certainly be back to this site and the others linked to the company with confidence if I need any more kit.”

Multi-tool-store.co.uk 5 star review on 11th February 2020

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Posted 5 years ago

“Item received within 36hours of me ordering on a Sunday evening. Birthday gift for my son who was thrilled with the quality of the tool. Thank you very much for excellent service.”

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Posted 5 years ago

“Fantastic just fantastic, I purchased a Leatherman on Friday 31/1/2020 with some engraving to be done and it arrived the next day I’m gobsmacked what fantastic service. Thankyou so much.”

Multi-tool-store.co.uk 5 star review on 8th February 2020

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Posted 5 years ago

“Exceeding all expectations in customer service, I will be customer for a long time. Excellent experience”

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Posted 5 years ago

“Spot on service and delivery”

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Posted 5 years ago

“Easy to use website, item arrived sooner than expected and delivery information was provided via email.”

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Posted 5 years ago

“Lost my leatherman charge tti which I had for over years. Bought a replacement charge tti. Very happy with the tool and most impressed with the fact it arrived the day after ordering. Would highly recommend this company to others.”

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Posted 5 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,123 reviews