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Multi-tool-store.co.uk Reviews

4.9 Rating 2,889 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

Company Reviews

Product Reviews

4.9

Based on 2,889 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 12th January 2024

Multi-tool-store.co.uk 5 star review on 27th November 2023

Multi-tool-store.co.uk 5 star review on 27th November 2023

Multi-tool-store.co.uk 5 star review on 27th November 2023

Multi-tool-store.co.uk 5 star review on 8th October 2023

Multi-tool-store.co.uk 5 star review on 6th October 2023

Multi-tool-store.co.uk 5 star review on 27th August 2023

59

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OVERPRICED AND VERY POOR CUSTOMER SERVICE Ordered a Leatherman gift set as a Christmas gift however when it arrived it didn't have the gift box just the plain cardboard box. I contacted them and was sent a metal gift box but it was the wrong one as the leatherman pouch wouldn’t fit. Again I contacted them however there wasn’t enough time for a new gift box to be sent and so I wanted to return the gift box and be refunded the difference between the standard and the gift box version of the Leatherman. Since then I have tried to contact them 3 times and still haven’t been emailed back. Despite being told they value customers and have brilliant customer service with constant emails telling me so they are unable to actually achieve either.”

Posted 5 years ago

Hi Robin, I am very sorry for the lack of communication on our part that you experienced over the busy Christmas period. This should have not happened and I do apologise for all confusing and the errors made with your order. As discussed earlier this week, this has now been refunded into your bank account. Kind Regards, Sabina

Posted 5 years ago

“Well I ordered multi-tool for my husband xmas present. Never got my item, noticed on their website that there was a mistake in my address ( I'm a 100% sure I didn't make it) tried to contact them multiple times ( few emails and extra paid phone number which was no answer). So I paid them 70£ for nothing, waste of time and money !!”

Posted 5 years ago

“Still vaiting for deleviery, dispatch 10 october”

Posted 5 years ago

Hi Lars, As the delivery address is outside of the UK , the parcel can take up to 10 working days to arrive. I can see they tried to deliver your parcel on the 18th of October. I have sent you tracking information separately. Kind Regards, Sabina

Posted 5 years ago

“Over priced and not delivered on time with no contact from company will not be using your company again”

Posted 6 years ago

“Item still hasn't been received, over a week now!.....and "Customer Service" link doesn't work........how convenient Can only think I have been "scammed"”

Posted 6 years ago

Hi Gillian. We're sorry to hear you still haven't received your order. Due to the recent bad weather we have experienced heavy delays to all orders sent via Royal Mail during this period. We are anticipating it should be delivered within the coming days though. We can assure you we are a legitimate seller of Leatherman tools and have refunded the cost of your express delivery as a token of goodwill. Kind regards, Multi-Tool Store customer service.

Posted 6 years ago

“Delivery of my order was perfect, laser engraved correctly and all looking good. One hour after opening the box the Leatherman Wave had seized up and was useless. You sent me a Royal Mail letter with a QR reply address and a link to my nearest Royal Mail Customer Service branch (Halesworth) which when I got there was told had been closed to customers for some while. I was directed by them to Saxmundam Royal Mail where a recently installed QR reader printed my label and I was sent to a Post Office to post my parcel with the faulty Leatherman Wave. Three hours of driving round the Suffolk countryside with multiple parking charges feeling very angry and tired ... I'm 78. So far my star score for everything is -5. !!! Please try to get your act together as at present it is NOT FIT FOR PURPOSE. Best wishes and a HAPPIY NEW YEAR ... Dr K Roy Gill”

Posted 6 years ago

“I sent multiple queries regarding intra EU VAT transaction without receiving one reply.”

Posted 6 years ago

“Never got the product. They took my money for 2 weeks until I demanded it back. Terrible company.”

Posted 6 years ago

“I will never shop with multi-Tool again. Dreadful customer service and have had to pay lots more for the engraving the online form didn't process. Needed for Christmas and the customer service spokesman i spoke to said I had to return the product for engraving even if it might not be returned to me in time for Christmas as 'it was an expensive product' whatever that comment was supposed to intimate.”

Posted 6 years ago

“I can't give zero or a negative number, what went wrong?????????????????? I ordered a Leatherman on November 7th. was told overseas delivery took 12 to 16 working days, after a month contacted your office, got a tracking number, supposedly it has been in Spain since November 13th. How can a shipment to the Cayman Islands end up in Spain??????????????????????????????? British Airways has several flights a week to Cayman, realistically I should have had it in a week to ten day, one e-mail has been answered, several more not,am I annoyed, you be the judge??????????????????????? There seemingly has been NO effort on your part to rectify the situation, poor business practice if you ask me, by the looks of it, even if I do get it it won't be till next year, last time I deal with this company that's for sure”

Posted 6 years ago

“Ordered my watch and was informed it was out of stock. I received an email advising do you want to wait or get a refund. I requested a full refund. I received an email advising it had been dispatched. It never arrived. Sent three emails asking what was going on and received no reply. I rang multi tool and they said it had been sent out and must have got lost in the post. I was assured it would be sent again. It never arrived.”

Posted 6 years ago

“Experian alerted me to an unauthorised credit check by you on my personal file I am extremely disappinted you left a footprint in my Experian Credit file.”

Posted 6 years ago

“Refunded my purchase without informing me and said the reason was a failed fraud check but when i informed the bank they said there was no problem.”

Posted 6 years ago

Hi Paolo, We refunded your order as it had a high fraud score,and an email was sent to inform you of this. We also spoke to you and offered to take a different payment method. Apologies for any inconvenience caused. Thanks Matt

Posted 6 years ago

“"Never got item so you can understand I am not very happy ."”

Posted 6 years ago

“Damascus blade lose not a good fit couldn't send back binned packaging away!”

Posted 6 years ago

“Ordered a leatherman wave for our sons graduation on 11th November. Have still not received it and we've now missed the chance of giving it to him on the day. Annoyingly I have sent two emails and have had no reply at all despite requesting post tracking info. Starting to worry if it's ever been posted now. Very disappointed.”

Posted 7 years ago

“A £200+ leathman arrived with scratched/damaged titanium scales this was bought with early birthday gift money, as a result I didn't open it till my birthday at which point it was to late to return, very disappointed :(, I will never by anything from here again.”

Posted 7 years ago

Hi Shakeel, Sorry to hear you are not happy with your purchase. The titanium tools can have a slightly imperfect finish on the handle, but if you are not happy with the tool we'd be happy to replace or refund you in full. Just call us up on 0844 5678 365 or visit the free returns page on our website. Thanks Matt

Posted 7 years ago

“Leatherman WAVE - I signed the order (and paid) on 02/10/2016 and 12/10/2016 I still have not received the product !!!”

Posted 7 years ago

Hi Ferdinando, Your package was held by Turkish customs which created a delay on the shipment via UPS. Apologies for the delay glad to hear you have the product now and have ordered from us again. Thanks Matt

Posted 7 years ago

“I am extremely annoyed with your services. I purchased 2 Leathermans some 3 weeks ago & have still not received them. These were purchased for 2 friends who are twins for their birthday last week. When I purchased, your company indicated 2 - 5 days delivery. I will never purchase from your company again. I would also like to know when my Leathermans will arrive.”

Posted 7 years ago

Hi Raymond, Apologies for the delay on your order. UPS tracked & signed to Seychelles is usually 3-5 days but on this occasion they were misrouted through Madagascar and returned to us, we then shipped out and you have confirmed reciept. Thanks Matt

Posted 7 years ago

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Multi-tool-store.co.uk is rated 4.9 based on 2,889 reviews