Multi-tool-store.co.uk Reviews

4.9 Rating 3,178 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 18th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time”

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Posted 1 year ago

“Great site for quality equipment. Recommended.”

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Posted 1 year ago

“Received my Leatherman Rebar today to find that the box seal had already been broken, so not the first time the box had been opened. Once inside I found that I had a brown leather sheath instead of the black one clearly stated on the order. Not only that, but the paperwork had the cheek to have signatures in boxes marked “Checked” & “Packed”. Someone is lying down (or just lying) on the job, here! FOLLOW UP: OK, there was a mess up to start with, but the fine people at Outdoor365 Customer Services were soon all over it. Within a couple of hours the correct black sheath was on its way to me and the opened box explained (the leather sheath had to be put in place of the standard nylon one). Credit where due - the response was rapid and correct. Well done Josie & team!”

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Posted 1 year ago

Hi William, Thank you for your review, I'm very sorry to hear that we have sent you the wrong sheath. We are going to dispatch the correct sheath out to you on express delivery this afternoon. The box is unsealed by us, as by default the tool comes with a Nylon sheath, and we then substitute the sheath per order. I do apologies that on this occasion we have sent the wrong item, and we will investigate this with our warehouse. Kind Regards, Jamie Multi-Tool-Store. Customer Service.

Posted 1 year ago

“Brilliant bit of kit, bought as a present for a young man joining the army.”

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Posted 1 year ago

“Great service, arrived quickly exactly as shown Good web site with good details Would definitely use again”

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Posted 1 year ago

“I have 4 leathermans... oldest bought 1994..this is my favourite....light... minimal”

Multi-tool-store.co.uk 5 star review on 27th May 2024

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Posted 1 year ago

“Great website-easy to navigate.Massive range of just about anything thats to do with any multi-tools. My purchase arrived early,and is a far better carry pouch than the original.”

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Posted 1 year ago

“Excellent service. Engraving was spot on. The free oil and sharping stone a nice touch. Best of all the price.”

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Posted 1 year ago

“Bought an item as a gift, cannot fault price and service”

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Posted 1 year ago

“Purchased a skeletool for 18th birthday. Let down by Parcelforce who returned it back to the company. Phoned and spoke to Sue who was extremely efficient and arranged for a different courier to deliver. We received the parcel within 24 hours. A big thankyou and would definitely use and recommend Multi Tool again”

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Posted 1 year ago

“Great value, fantastic service and good delivery.”

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Posted 1 year ago

“So pleased with my Rebar, exactly what I need. Top quality leather case, and very pleased with everything. Prompt service and delivery...I recommend my Leatherman to you!”

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Posted 1 year ago

“Fast and great value service. Package arrived very quickly.”

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Posted 1 year ago

“Excellent product at a great price - Quick delivery and well packaged”

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Posted 1 year ago

“Exactly as shown on site. Fast efficient service. Engraving service perfect as the tool is a gift.”

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Posted 1 year ago

“Excellent service , quick delivery - no problems at all.”

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Posted 1 year ago

“Extremely quick efficient service - Items thoughtfully packed and all the engraving has always been perfect. Why go anywhere else?”

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Posted 1 year ago

“Next Delivery Great Choice”

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Posted 1 year ago

“Excellent service and quick delivery”

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Posted 1 year ago

“Brilliant. Excellent Quality and Delivery.”

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Posted 1 year ago

Multi-tool-store.co.uk is rated 4.9 based on 3,178 reviews