Multi-tool-store.co.uk Reviews

4.9 Rating 3,139 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,139 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 1st July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very professional company that actually responds to all your needs. After sending an email and asking for some advice, I recieved a reply within 12 hours. Then from placing my order, I recieved it with 24. The service was exemplarary. Thanks.”

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Posted 5 years ago

“Etched with initials and posted the next day. Standard delivery took 5 working days to arrive which was good considering the circumstances. Thank you”

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Posted 5 years ago

“The ordering was simple, the price good, the delivery fast, but the watch I purchased (leatherman) was not working when it arrived, great communication with the customer services, they sent a reterns lable straight away and it was posted this morning and I should receive a replacement ASAP. Overall a good place to shop.”

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Posted 5 years ago

“I purchased a Leatherman tread tempo and couldn't be more happier with the product and the customer service. Arrived quickly, even with engraving and it's perfect. Would definitely order from here again and would thoroughly recommend.”

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Posted 5 years ago

“Excellent service, very helpful staff, highly efficient company”

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Posted 5 years ago

“Quick, efficient and the engraving looked great. I bought it as a gift for my son he's very happy with his Leatherman.”

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Posted 5 years ago

“My boyfriend loved his engraved multi tool birthday gift. Arrived within 48 hours and looks great!”

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Posted 5 years ago

“Great service as always with Leatherman you just can’t go wrong”

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Posted 5 years ago

“Quick service and competitively priced. Despite Covid-19 my order (raptor scissors for my paramedic wife) was out inside 5 days.”

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Posted 5 years ago

“Owning and original Leatherman Wave which has served me well, I researched online and the store kept getting hits for the replacement. Ordering was easy as was choosing the engraving. I like the font preview of the engraving. Nice touch. Dispatch was next day and the item arrived a couple of days late but given Easter weekend and Issues with Covid this was perfectly acceptable. Excellent service when calling customer support . very happy with service and product.”

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Posted 5 years ago

“I have not looked at item yet as a birthday gift but I felt a little disappointed with gift wrap for the price. Very poor just advertising ribbon. Also no confirmation email of my order so not 100% sure it had gone through. I must when I contacted your customer services about it I got a good response. I'd appreciate your comments. Kind regards.”

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Posted 5 years ago

Hi Carolyn, sorry you werent happy with our gift wrapping service. The gift wrapping should be identical to the image of the gift wrap on the page. You should have recieved two emails from us. 1. Order Confirmation and 2. Order Despatch. Its possible these are in your junk email folder, as this can happen on occasion. Many thanks Matt

Posted 5 years ago

“Did what it said on the tin”

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Posted 5 years ago

“Excellent item and fast delivery. Will definitely recommend”

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Posted 5 years ago

“Cracking bit of kit! Can’t wait to get out there and use it! Good service, package arrived promptly.”

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Posted 5 years ago

“Next day delivery. Great quality and service”

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Posted 5 years ago

“Multitool arrived on time absolutely brilliant thank you”

Multi-tool-store.co.uk 5 star review on 10th April 2020

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Posted 5 years ago

“Received delivery less than 24 hours after placing order - very speedy delivery”

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Posted 5 years ago

“Awesome Service and Quality Products”

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Posted 5 years ago

“Perfect ! Items delivered quickly and as described, thank you very much.”

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Posted 5 years ago

“excellent, i bought this as a 21st birthday present and i am delighted with it. Looks fantastic engraved. very prompt service thank you.”

Helpful Report

Posted 5 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,139 reviews