Multi-tool-store.co.uk Reviews

4.9 Rating 3,112 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the weatherman is very good”

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Posted 3 years ago

“Great product, quick delivery.”

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Posted 3 years ago

“Super quick despatch and delivery despite being personalised so arrived in plenty of time. Good price too. Would recommend.”

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Posted 3 years ago

“Excellent ordering process, no fuss, quick delivery even very close to Christmas. Oh, and a great multi-tool as well, great range to choose from.”

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Posted 3 years ago

“Amazing service, ordered two in error, assistant I spoke to was brilliant and sorted out the situation immediately. She was extremely professional and friendly. Item also came a day early and was notified via email. Excellent service.”

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Posted 3 years ago

“Excellent customer service. The product I purchased was ordered twice in error. The staff member I spoke to organised a refund and directed me to the correct procedure for return when she discovered it was too late to cancel delivery.I was delighted with the product. Everything was dealt with promptly effectively and in a empathetic manner.”

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Posted 3 years ago

“Brought the medical scissors for my wife. She really likes them. They are very good quality and the service I received was excellent”

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Posted 3 years ago

“Excellent service! Fast and reliable!”

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Posted 3 years ago

“Item arrived swiftly and was well packed.”

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Posted 3 years ago

“I ordered 2 leather-mans with custom engravings and after gifting them to family members for Christmas we discovered they both were scratched and didn’t look new. For spending over £200 this was not what I express at all”

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Posted 3 years ago

“Problems with the age verification system caused unnecessary delay, despite paying for expedited shipping.”

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Posted 3 years ago

“Excellent service and very good value”

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Posted 3 years ago

“Brought this Leatherman for my son as he uses it at work. Excellent piece of kit, he was really impressed with all the tools on it. Would definitely recommend.”

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Posted 3 years ago

“Excellent service, thank you”

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Posted 3 years ago

“The multi-tool is a genuine Leatherman quality product - received quickly and at a great price. Will make a great present for my son-in law”

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Posted 3 years ago

“Although there was an error with the engraving on the item I bought this company deserves 5 stars for the way in which the issue was handled. From the minute I advised of the mistake the issue was handled effectively - I received an immediate apology and options. The replacement was couriered out urgently and was not dependant on returning the item I had already received. An impressive way to handle issues and ensure that customers are happy to continue to do business with the firm. Well done Multi-tool-store... other firms could learn a lot from you!”

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Posted 3 years ago

“Great service fast delivery”

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Posted 3 years ago

“Quick and efficient order and delivery process. Great deal at a great price. Thank you!”

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Posted 3 years ago

“My order has not arrived yet, the star rating may reflect slow postal service rather than multi-tool. I am happy to rate again when/if the order arrives. It is now about one week overdue. Order #10000031302”

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Posted 3 years ago

“Brilliant product and speedy service”

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Posted 3 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,112 reviews