Multi-tool-store.co.uk Reviews

4.9 Rating 3,242 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,242 reviews

Customer Service
Communication Channels	Live Chat, Email

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Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 18th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent store- professional and efficient selling first class products.”

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Posted 9 months ago

“Purchased engraved multi tool in gift box as present. Arrived promptly and was exactly as I hoped, beautifully engraved and good quality.”

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Posted 9 months ago

“The multi tool turned up when said in good condition very pleased”

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Posted 9 months ago

“Good website with all “Leatherman”equipment required, super speedy delivery with much more reasonable postage charges. Was mistakenly sent the wrong item in my order, it was dealt with brilliantly and rectified within days, all in all an excellent service will definitely use again, thank you Sue”

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Posted 9 months ago

“Fantastic selection available. Fast no hassle delivery. Prices where best I could find on line at time of ordering.”

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Posted 9 months ago

“Great product, quick delivery.”

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Posted 9 months ago

“Highly reliable supplier. The LM Wave+ arrived swiftly via courier. Would buy again from these guys.”

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Posted 9 months ago

“Great service, would 100% use again in the future”

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Posted 9 months ago

“Leatherman not only make brilliant multitools ( I have used one for work and ´play’ for decades) but their service is second to none . After 20 years of continuous use my (Dad’s - then my ) multitool was getting rather tired & loose . I decided to give the 25 year warranty a try , and although what I always considered to be my dad’s knife couldn’t be repaired ( no longer in production ), I was offered , and gladly accepted a brand new Leatherman ´BOND ‘ ( legal 2.6 » non locking blade ) Well done and thank you Leatherman - here’s to the next 20 years !! Trevor”

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Posted 10 months ago

“Excellent service with prompt delivery”

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Posted 10 months ago

“Recently purchased a Surge. Had a slight issue with the courier. But right through the process from order to delivery. The customer service went above and beyond making sure they dealt with the issues and me not needing to.”

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Posted 10 months ago

“The item arrived very quickly and I was pleased with it. I bought it as a gift for Christmas for a friend, it was supposed to have a free gift accompanying it - namely, knife oil and a sharpening stone. Unfortunately the oil was not with it . I email back and was simply told it was out of stock, and the offer had been removed . I don’t know if I will receive some oil when you have restocked or not ?”

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Posted 10 months ago

“Good quality, very happy with the updates and delivery was quick”

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Posted 10 months ago

“Brilliant service - when I struggled to complete personalisation online, the team were available through chat and then sent separate payment link. Fabulous. Thank you. My son loved the product and it’s something he’ll cherish forever.”

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Posted 10 months ago

“The guys were very helpful in selecting the right sheath for a multi tool and bit set. Sending out the right one and making sure it was right Outstanding service thank you.”

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Posted 10 months ago

“Fantastic service.”

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Posted 10 months ago

“I placed an order for 3 engraved multitools with nylon sheaths. I received the multitools with no sheaths. When the package for the sheaths arrived, it only came with one sheath instead of three. These were gifts for my groomsmen at my wedding, this whole process is holding me up.”

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Posted 10 months ago

Hi Dean, I am very sorry for the packing issues with your orders. It is unacceptable and we have passed this onto the relevant department so they can look into why this happened and avoid it happening again. I'm glad we were able to sort it for you, but I do sincerely apologise for the trouble you had. Kindest regards, Stacey

Posted 10 months ago

“Great product and excellent service”

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Posted 10 months ago

“Good organised company Prompt delivery and love the leatherman skeletool !”

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Posted 11 months ago

“Thank you for prompt delivery. The multi tool looks great”

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Posted 11 months ago

Multi-tool-store.co.uk is rated 4.9 based on 3,242 reviews