Multi-tool-store.co.uk Reviews

4.9 Rating 3,026 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I should of bought a Leatherman multi tool years ago, and certainly don't regret my decision to buy a Leatherman Wave from the Multi-tool-store. My only regret is that I didn't research the product properly before purchase, and was disappointed to find that normal hex bits cannot be used, without purchasing an adaptor. I carry out maintenance at a Zoo Park, and beside that inbuilt tools, the draw had been what I had wrongly assumed to be, an interchangeable hex bit head. This not a complaint, just a comment for people to research a product, any product before purchase. Besides the above, the tool is fantastic, and gets used daily.”

Helpful Report

Posted 1 year ago

“Dispatched order promptly and arrived a day early. Sadly incorrect item delivered. Customer service via online portal some what slow to respond. After sending a copy of my delivery invoice and picture of incorrect item, I recieved no further response. After searching the main web-site I eventually found a telephone number and spoke to customer services and they dispatched the correct item today. Hence the 3 stars instead of 1. Need to do better if you want to compete with Amazon - they are cheaper and offer faster free delivery for prime members.”

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Posted 1 year ago

“Great item, was much appreciated by the recipient. My only concern was that the transparent circular security sticker was already cut, making me wonder if it was a returned item, which was slightly embarrassing when my husband opened the gift”

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Posted 1 year ago

“Easy to order Easy site to understand and customise Fast delivery arrived in perfect condition”

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Posted 1 year ago

“I bought a personalised leather man as a gift and paid for quick delivery. The product arrived on time and the engraving was great quality.”

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Posted 1 year ago

“Very good organised company Even if there is an issue they promptly resolve it!”

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Posted 1 year ago

“I received a quick response to a question I had. Delivery was quick and the Leatherman wave plus is exactly what I wanted.”

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Posted 1 year ago

“Fantastic service, great price and dispatched very quickly. I’d definitely use Multi-tool-store again!”

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Posted 1 year ago

“Only ordered once from the website but the item arrived quickly, was correct, packaged well and was a good price for what I wanted. Would absolutely recommend going off of the time I have shopped here.”

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Posted 1 year ago

“Excellent all round from choosing item to delivery All went smoothly and with good communication Thanks again John”

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Posted 1 year ago

“Thanks everything is fine”

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Posted 1 year ago

“Almost perfect. My leatherman charge plus tti arrived quickly and well packaged. No damage or scuffs. The leatherman has a little wiggle when closed and the S30V blade did need a little shaping as the edge was very sharp but not even. This took 10 minutes to sort out. Another minor issue, the bit extender in black needed a good wipe down as it left a lot of dark gray stuff on my fingers everytime I handled it. In addition, play around with the bits in their holder as some can be very stiff once the assembly oil has dried up. I've cloated them in a little chain oil to help. Overall, I'm very pleased with my purchase and will be using multi took store again”

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Posted 1 year ago

“Everything ok.”

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Posted 1 year ago

“Was cheaper than leatherman themselves and arrived quick. The product appears well made. I have used it a few times and it feels secure and strong. Only niggle is it’s difficult to open and access the tools inside the handles. Easier than my others I own and feels more comfortable than the others”

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Posted 1 year ago

“Great product which is no surprise as leatherman always are, the multi-tool store was easy to navigate and order...delivered promptly I'm very happy with my purchase.”

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Posted 1 year ago

“Excellent service, fast delivery and quality item. Would highly recommend.”

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Posted 1 year ago

“web site easy to use, payment methods with choices, very quick dispatch and first class goods to buy What else would you want ?”

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Posted 1 year ago

“The order I placed arrived in good order and time. I have only one issue with the product and that lies with the manufacturer. Leatherman's need to provide a more detailed and clearer imaging on their instruction manual if they're going to provide one. The product itself is fantastic.”

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Posted 1 year ago

“Excellent customer service would highly recommend!”

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Posted 1 year ago

“Fantastic Service! So to start they sent the wrong type (black instead of silver Wave+) BUT after a very brief call we had the issue sorted and I received the correct Wave plus today (literally a postage-day difference!) Sue was amazing and not only was this sorted with no fuss at all she even upgraded the sheath. I couldn't be happier and the Leatherman is exactly what I need. Friendly, professional and fantastic buyer experience. Thanks again!”

Helpful Report

Posted 1 year ago

Multi-tool-store.co.uk is rated 4.9 based on 3,026 reviews