Multi-tool-store.co.uk Reviews

4.9 Rating 3,026 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication from ordering to delivery.. Definitely recommend.”

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Posted 1 year ago

“The tool is already stiff to open and shut when taken out of the package and a scratch right down the handle when taken out package”

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Posted 1 year ago

Hey Nathan, Thank you for your feedback. I'm sorry to hear of your disappointment, we'd be more than happy to issue a replacement for you if you get in touch via customerservice@outdoor365.co.uk. My apologies again for this. Best, Stacey, Multi Tool Store

Posted 1 year ago

“Really easy to order and very happy with how quickly the goods arrived and how they were packed”

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Posted 1 year ago

“Excellent service, love my new knife. All exactly as described. Thankyouuu”

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Posted 1 year ago

“Very happy with my leather man four pocket pouch you have to give your leatherman nice things or it will not work when you need it the most”

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Posted 1 year ago

“Fantastic service and super fast delivery of item.”

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Posted 1 year ago

“Good job shop. The best multi tool in the world. leatherman surge. Strong, reliable. A gift for many, many years!”

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Posted 1 year ago

Hi Alina, Thank you for your 5 star review, we really appreciate the feedback. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Item great, delivery was poor paid for overnight not delivered until day after.”

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Posted 1 year ago

Thank you for your review, I'm sorry to see that the delivery was delayed, the next day postage fee has been refunded for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I ordered a Leatherman Charge + TTI, and, unfortunately got sent the wrong item. I called up and they sent me the correct order next day delivery with a sticker for a free return. Accidents happen, and their customer service was excellent. The replacement order still came within the initial time frame of 3 days - very quick and efficient. Would 100% order from them again.”

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Posted 1 year ago

Hi Edward, My apologies for the incorrect item being dispatched and I appreciate your understanding. I'm so glad to see that we were able to get the correct item delivered the following day, thank you so much for your kind words for our customer service team. Kind Regards, Jamie Customer Service

Posted 1 year ago

“👍 but a bit expensive , when you lose it at work 😁”

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Posted 1 year ago

Thank you for your 5 star review. Kind Regards, Jamie Customer Service

Posted 1 year ago

“2nd time I have used Multi-Tool-Store, both times they have been very efficient and the items have arrived quickly and well packaged. Cannot recommend them enough”

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Posted 1 year ago

Thanks so much for your kind 5-Star rating, Nick! Thank you for recommending us, we are so pleased to keep you returning as a customer. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Fantastic service, brilliant product and really prompt delivery. Faster than expected. Thanks for a brilliant service!”

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Posted 1 year ago

“Ordered on a Sunday arrived the next Tuesday amazing… beautifully engraved with the recipients name it has made a great practical gift! We are delighted with Multi-tool store!!!”

Multi-tool-store.co.uk 5 star review on 24th April 2023

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Posted 1 year ago

“This is the 6th Leatherman I’ve purchased from here and everytime they have been in stock, engraved and delivered within 36 hours.”

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Posted 1 year ago

“Brought for my husband after losing one. He was delighted. Has all the tools he uses with the extra stone and oil. Made a perfect present x”

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Posted 1 year ago

Thank you so much for your 5 star review. We're delighted to hear that you have found the perfect present from our website! Kind Regards Jamie Customer Service

Posted 1 year ago

“Rich did a great job with the engraving - very happy with the item - thank you!”

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Posted 1 year ago

Hi Elliott, Thank you so much for your review. I will pass this on to Rich. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I bought a Leatherman as a gift for my daughter, she loved it. It arrived within 3 days of ordering complete with case and engraving. I would certainly recommend Multi-tool-store to friends, excellent service.”

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Posted 1 year ago

Hi Michelle, Thank you for taking the time to leave a review. We're very grateful for your kind words about our speedy delivery and engraving. Kind Regards Jamie Customer Service

Posted 1 year ago

“Bought a multi tool for a friend's son. Very pleased with the service, the item was also engraved and arrived very speedily.”

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Posted 1 year ago

Thank you so much Elizabeth for your 5 star rating. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Fast delivery,item as described will use gain”

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Posted 1 year ago

“I treated myself to a replacement for my Wave, the superb Leatherman Charge Titanium model. Now my grandson will be getting the Wave in the Charges gift box with all the accessories. He'll be very happy. Clever old grandad.”

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Posted 1 year ago

Multi-tool-store.co.uk is rated 4.9 based on 3,026 reviews