Multi-tool-store.co.uk Reviews

4.9 Rating 3,027 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,027 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OVERPRICED AND VERY POOR CUSTOMER SERVICE Ordered a Leatherman gift set as a Christmas gift however when it arrived it didn't have the gift box just the plain cardboard box. I contacted them and was sent a metal gift box but it was the wrong one as the leatherman pouch wouldn’t fit. Again I contacted them however there wasn’t enough time for a new gift box to be sent and so I wanted to return the gift box and be refunded the difference between the standard and the gift box version of the Leatherman. Since then I have tried to contact them 3 times and still haven’t been emailed back. Despite being told they value customers and have brilliant customer service with constant emails telling me so they are unable to actually achieve either.”

Helpful Report

Posted 5 years ago

Hi Robin, I am very sorry for the lack of communication on our part that you experienced over the busy Christmas period. This should have not happened and I do apologise for all confusing and the errors made with your order. As discussed earlier this week, this has now been refunded into your bank account. Kind Regards, Sabina

Posted 5 years ago

“fast delivery - excellent engraving - high quality products”

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Posted 5 years ago

“As my Dad used to say "you can never have too many tools!" This is of course is very true. But how many tools can you carry and which are the best ones to have with you? Multi-tools are the answer and it's easy to choose the right tools in the right size multi-tool for your needs. Great choice and great quality. Being "tool ready" will get you through life's unexpected challenges and they are for life, not just Christmas and Birthday presents!”

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Posted 5 years ago

“Excellent👌”

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Posted 5 years ago

“Excellent engraving and very fast delivery. Customer service was great, they asked for copy of my ID to make sure I was of an appropriate age for the leatherman. I will order again from this company !”

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Posted 5 years ago

“I before E except after C. simples...”

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Posted 5 years ago

“Couldn't really ask any more, ordered updated delivered within a few days”

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Posted 5 years ago

“Top sellers”

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Posted 5 years ago

“Great service. Good price. Thanks. Will definitely use again.”

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Posted 5 years ago

“Great item, can't believe it's a second, great service Thank You.”

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Posted 5 years ago

“Excellent service, very helpful advice via phone and very quick engraving and dispatch.”

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Posted 5 years ago

“Fantastic customer service. Competitive pricing, beautiful engraving. Would definitely recommend to others.”

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Posted 5 years ago

“Fast efficient service. Really pleased with my leatherman and with the engraving on the handle and tin it looks really cool. Thanks”

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Posted 5 years ago

“Great price and an amazing item !! Customer service Is brilliant.”

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Posted 5 years ago

“The Leatherman I chose arrived engraved within 48 hrs of order, for a third less than the RRP of the tool alone. And of course Leatherman tools are superb. Excellent, fast, good value service.”

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Posted 5 years ago

“Faultless experience. Very quick dispatch and delivery at the standard rate. The tool itself is second to none. A great upgrade from from my old Leatherman Wave. Wouldn’t be without it.”

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Posted 5 years ago

“Excellent - advice, product, customer service and fast delivery.”

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Posted 5 years ago

“First class service first class product.”

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Posted 5 years ago

“Very good service.. would recommend”

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Posted 5 years ago

“Swift service, very pleased. Nicely packed and with a couple of little freebies, nice surprise .”

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Posted 5 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,027 reviews