Multi-tool-store.co.uk Reviews

4.9 Rating 3,028 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,028 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with item however: order dispatched with max 3 business days delivery, order not received despite email from customer services promising it would be with me by a certain date. Phoned the next day to enquire , agent seemed impatient and not overly concerned, kept talking over me and seemed to want to rush off the phone. Another item dispatched. Original then delivered one day late. Contacted to cancel replacement, delivered anyway so I now have to return . Have requested a refund of delivery charge which was promised over the phone when I rang up - still awaiting an acknowledgment four days later. Item great, but general ordering and customer service experience poor.”

Helpful Report

Posted 5 years ago

Hi Amy, During a busy period the delivery service (in this case Royal Mail) can be delayed slightly depending on the delivery method chosen. When you phoned up, I explained that this is what happened and that you will receive the item most likely a day later. We agreed on sending a replacement item out to you on next day guaranteed delivery to make sure you do receive this before Christmas and as mentioned in your review, included free return label so you can send the original one back to us once it does arrive. Kind Regards, Sabina

Posted 5 years ago

“I helped my Mum order 2 different Leatherman knives as gifts. Both were engraved and sent out quickly etc. When I called customer services re. one issue and spoke with Aidan I was dealt with really effectively and helpfully, and the matter was resolved really well. Both myself and my mum are very impressed with this site, highly recommend and will use again. Thanks :)”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“This is a gift for my sister and is super. I was very impressed that the packaging was minimal too; excellent for the environment.”

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Posted 5 years ago

“Great fast delivery and the engraving on the tool looks great.”

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Posted 5 years ago

“I was buying a tool for my son, so was a little unsure how to order it but the web site was really easy to use. I loved the fact that I could have the item engraved. Would definitely use again.”

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Posted 5 years ago

“Item arrived on time very good quality a very handy tool for everyday use”

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Posted 5 years ago

“Ordered a leatherman C33l as a gift for my kids grandad it arrived in time.”

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Posted 5 years ago

“I'd been looking for a quality multi tool to replace my last one that had been stolen and since "Leatherman" doesn't ship to outside America I needed to find someone who did and I'm delighted to have found "multi-tool store" they stock everything in the Leatherman range and even have an engraving service which was done perfectly, if your looking to buy a multi tool then there's no better in the world than a leatherman and I'd highly recommend you get yours here and if it's something else your after like a hunting knife or LED lights (whice is going to be my next purchase) they sell those too, I'll definitely buy again from this site as the delivery was also pretty quick”

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Posted 5 years ago

“Found the perfect Leatherman tool Name engraved for very reasonable cost Delivered next day Excellent service”

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Posted 5 years ago

“Fantastic price of kit. Dispatched the same day & delivered the following day. Excellent service. Thank you.”

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Posted 5 years ago

“I have bought this as a gift and I hope that he loves this as he already has one that is the small size for going on his keyring. That has been very useful over the years, but I heard him mention that he would like a bigger version one day. Hope he likes it at Christmas.”

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Posted 5 years ago

“Great products and speedy delivery! Very happy overall.”

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Posted 5 years ago

“An extremely good supplier. Good range an prices with fast efficient service.”

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Posted 5 years ago

“Very good service, prompt delivery and the item looks fantastic engraved”

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Posted 5 years ago

“Very quick service. Had my item engraved and it looks fab. Thank you.”

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Posted 5 years ago

“Order arrived quickly. The laser engraving is really good and of course the Leatherman multi-tool is superb.”

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Posted 5 years ago

“Quick delivery, no issues. Nice extras given too. Would love to work for them.”

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Posted 5 years ago

“Excellent service, thanks.”

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Posted 5 years ago

“Arrived promptly and with quality packaging. In used as bought as a gift.”

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Posted 5 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,028 reviews