Multi-tool-store.co.uk Reviews

4.9 Rating 3,093 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I needed fits my Wave plus and 2 bit sets in. Decent price as welll”

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Posted 9 months ago

“The website was very easy to navigate making all the options clear and easy to choose from thank you!!”

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Posted 9 months ago

“Swift service Good prices Get your kit here”

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Posted 9 months ago

“Excellent Store. Easy to find what I was looking for and shop and order online. Came very quickly in time for my partners birthday. He loved his Leatherman. Many thanks Sally”

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Posted 9 months ago

“Delivery was as expected but there were 2 missing items. After contacting support they were delivered 2 working days later. I am happy with there service and would recommend and use again”

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Posted 9 months ago

“Great stuff, really quick delivery. I was surprised how quick my package came given I had opted for an engraving. It turned up next day, engraved and working perfectly.”

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Posted 9 months ago

“I hastily ordered a multi-tool without properly confirming the tools components. I emailed them as soon as I realised I may have mis-ordered. Despite their auto response promising a reply within 48 hours, they responded within the hour, confirming I'd ordered correctly. Top service, from good people. And the tool, top quality, as always.”

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Posted 9 months ago

“Ordered a Leatherman for my husband with engraving on the blade and handle. Excellent security checks to verify age. Item arrived quickly and looks fantastic.”

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Posted 9 months ago

“I bought my husband a leatherman bond for Father’s Day and I got it engraved! First class job he is thrilled as he has been wanting one of these for a while and the engraving makes it so much more special! Excellent service recommend!”

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Posted 9 months ago

“Did everything they said that they would do”

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Posted 9 months ago

“Excellent service and superfast delivery. You set a standard for customer service that is unrivalled. Well done”

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Posted 9 months ago

“Can't fought the company enough they have kept me informed every step of the way with my order. The order turned up on time so I can't complain about the company and the item I ordered is amazing hats off to the company thank you for a very smooth order..”

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Posted 9 months ago

“Great price, very quick delivery. Very happy with the service and will use again.”

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Posted 9 months ago

“Excellent service and prompt delivery from the Multi-Tool store. A brilliant product at a competitive price from a reliable trustworthy supplier. I am delighted. Absolutely love the Leatherman. Thank you”

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Posted 9 months ago

“Exactly as expected”

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Posted 9 months ago

“Delivered on time”

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Posted 9 months ago

“Great site for quality equipment. Recommended.”

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Posted 9 months ago

“Received my Leatherman Rebar today to find that the box seal had already been broken, so not the first time the box had been opened. Once inside I found that I had a brown leather sheath instead of the black one clearly stated on the order. Not only that, but the paperwork had the cheek to have signatures in boxes marked “Checked” & “Packed”. Someone is lying down (or just lying) on the job, here! FOLLOW UP: OK, there was a mess up to start with, but the fine people at Outdoor365 Customer Services were soon all over it. Within a couple of hours the correct black sheath was on its way to me and the opened box explained (the leather sheath had to be put in place of the standard nylon one). Credit where due - the response was rapid and correct. Well done Josie & team!”

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Posted 9 months ago

Hi William, Thank you for your review, I'm very sorry to hear that we have sent you the wrong sheath. We are going to dispatch the correct sheath out to you on express delivery this afternoon. The box is unsealed by us, as by default the tool comes with a Nylon sheath, and we then substitute the sheath per order. I do apologies that on this occasion we have sent the wrong item, and we will investigate this with our warehouse. Kind Regards, Jamie Multi-Tool-Store. Customer Service.

Posted 9 months ago

“Brilliant bit of kit, bought as a present for a young man joining the army.”

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Posted 9 months ago

“Great service, arrived quickly exactly as shown Good web site with good details Would definitely use again”

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Posted 9 months ago

Multi-tool-store.co.uk is rated 4.9 based on 3,093 reviews