Multi-tool-store.co.uk Reviews

4.9 Rating 3,209 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 18th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“prompt delivery and very tidy engraving. Happy customer”

Helpful Report

Posted 4 years ago

“Unfortunately my Leatherman Squirt was missing from my package when it arrived. However, Customer Service could not have been more amazing - resent my order (which was customized) in super quick time, no quibble. It's lovely to see good old-fashioned customer care still exists. All emails were personally written- not an automated reply. And I love my Squirt.”

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Posted 4 years ago

“Excellent company to deal with, personal contact over the phone to clarify order. Product as described at reasonable cost, well packaged and prompt delivery”

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Posted 4 years ago

“Great products and excellent service”

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Posted 4 years ago

“I ordered a multi-tool as a birthday gift for a family member. It was delivered promptly and the engraving I had asked for was nicely done.”

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Posted 4 years ago

“Really pleased with the Leatherman Wave+ I have ordered from Multi-Store Tool! Arrived quickly and the engraving is perfect. Thank you!”

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Posted 4 years ago

“Lovely piece of kit and great service”

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Posted 4 years ago

“I recently purchased a new leatherman from these guys and had a little trouble verifying my age (I'm 51). It was early on a Sunday when I emailed and they responded immediately and we sorted it out then and there. Got my new tool a couple of days later. Excellent customer service and the best price. Very happy customer.”

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Posted 4 years ago

“Great prices & swift delivery !!!”

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Posted 4 years ago

“Excellent and very fast turnaround for engraving 10/10”

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Posted 4 years ago

“Ordered a leatherman surge with my name engraved on it and was very pleased with how quick it arrived and how well it looked.”

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Posted 4 years ago

“I got what I have paid for. The delivery was quick.”

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Posted 4 years ago

“Entire experience was flawless, from ordering to delivery, excellent customer service and excellent products...absolutely will be shopping here again...if I could give ten stars I would... WD.”

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Posted 4 years ago

“This is an amazing invention. And it makes a fascinating gift. It has already been used a lot.”

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Posted 4 years ago

“Quick and high quality”

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Posted 4 years ago

“Great fast service, quality and price.”

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Posted 4 years ago

“So far so good. I purchased the leather clip-on holder first time around and it fell apart after 2 months. Hopefully as this one is attached via a loop on the back to a belt it should fair better!”

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Posted 4 years ago

“Very fast delivery and the 'second' leatherman is as new as described 👌”

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Posted 4 years ago

“Placed an order for an engraved surge for work, as always multi-tool-store processed the order including the engraving and had it delivered to me within a matter of days, engraving is perfect. First class customer service 5*****”

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Posted 4 years ago

“Fake leatherman watch delivered promptly. Not even same size as a genuine one. Quick response on return & refunded. No feed back on product from supplier. Not likely to use them again.”

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Posted 4 years ago

Dear Tim, Thanks for your comments. We are authorised retailers of Leatherman tools in the UK, we are a genuine company selling genuine Leatherman tools and accessories. Whitby & Co are the distributors for Leatherman tools in the UK and as such, hold a list of authorised retailers - we are the largest retailer in the UK and our credentials can be verified with the distributor and via Leatherman USA. Kind regards, Jude Freeman Multi-tool Store

Posted 4 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,209 reviews