Multi-tool-store.co.uk Reviews

4.9 Rating 3,140 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,140 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with Multitool.co.uk for a Leatherman pocket knife. I was made aware from the beginning that the knife was on back order from the United states and I would have to wait. I accepted this and paid in advance. I was given updates, but around the expected date of the knife becoming available I was informed by Multi-tool that Leatherman had not shipped the knife and that Multi-tool were very sorry about this. At this point other online companies I have dealt with have offered a apology and given a full refund, perhaps with a little something for the inconvenience. Multi-tool made me a fantastic offer of a upgrade to something far better than I had originally ordered but still a Leatherman product for the same price for not being able to supply what they had promised. I have no hesitation in saying this company is incredibly reputable, reasonable, friendly and very customer focused. if you place a order with this company, you can feel confident in knowing that if the worse happens you will be looked after and treated with respect.”

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Posted 7 years ago

“Great products, pricing and service.”

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Posted 7 years ago

“Fast excellent service.”

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Posted 7 years ago

“Excellent product, delivered in good time. Very happy with the service received.”

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Posted 7 years ago

“Fair price and fast delivery. What more could I expect....? :-)”

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Posted 7 years ago

“I ordered Leatherman Surge multitool and few other items. Things were delivered really quickly, placed my order on monday night and recieved everything on wednesday. Items arrived in perfect condition. I was asked for photo ID to proove that i'm over 18yrs, sent the photo of my driving licence and order was disparched in next 30min, so great customer service aswell. Will recommend this shop for everyone. Thanks a lot.”

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Posted 7 years ago

“Item as described and in time!!”

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Posted 7 years ago

“Amazing service from ordering to receiving. Thanks so much.”

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Posted 7 years ago

“This is a great little product, well made”

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Posted 7 years ago

“Item arrived fairly quickly considering the personalisation (we were slightly delayed only due to bank holidays). However, the two items which came with it - the stone and oil - were quite badly damaged and not worth giving as a gift.”

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Posted 7 years ago

“Fantastic service; cannot fault; item delivered as specified using next day service. Would definitely recommend.”

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Posted 7 years ago

“I had a special engraving request and I needed the Leatherman in 48hours. They got it to me in 24hours. Couldn't be happier!!”

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Posted 7 years ago

“It has supplied a good quantity of personalised and gold plated knives and tools. They arrive quickly, and always look very smart.”

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Posted 7 years ago

“Easy to use website, very fast and efficient service”

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Posted 7 years ago

“Great little product, nice back up tool. Well made”

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Posted 7 years ago

“Very fast efficient and streamlined process!”

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Posted 7 years ago

“Actually haven't received the multi tool yet even though ordered 12 days ago. For a delivery from UK to Ireland that is not on. Really poor logistics as it appears it was sent to Belgium and was dispatched from there 4 days ago. Let's hope it is worth it!”

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Posted 7 years ago

Hi Sharon, Apologies for the delay on your package, in order to keep costs down we need to use an economy service to Ireland, which can take 10-14 day to arrive.

Posted 7 years ago

“Perfect as usually”

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Posted 7 years ago

“They had stock of the item I wanted the price is reasonable and delivery was fast. Would definitely recommend and will use in the future if I get the Leatherman itch again.”

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Posted 7 years ago

“Easy site to navigate. Great price and fab discount for first time buyer. Super speedy delivery. One very happy son. Thank you.”

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Posted 7 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,140 reviews