Multi-tool-store.co.uk Reviews

4.9 Rating 3,026 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service after some difficulty with the quantity I had mistakenly ordered (I couldn't correct the error so left the site for 12 hrs) the tool arrived 24hrs after the order was placed”

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Posted 1 year ago

“I bought a multi-tool nylon leatherman pouch to replace the original leather one which was very fragile at the corners of the pouch. As my leatherman was a gift from my wife I didn't want to lose it. The replacement pouch from multi-tool is a perfect fit. I have the challenge which has a separate plastic bit holder. The new pouch has a compartment within it for the screwdriver bits and is a perfect fit overall. I would recommend multi-tool and this product. Reliable and fast service. Cheers Mick”

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Posted 1 year ago

“Delivery was very swift with clear communications.”

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Posted 1 year ago

“Excellent service, no issues would recommend.”

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Posted 1 year ago

“I paid for next-day delivery on a Friday night, not really expecting the item till Monday but it duly arrived Saturday!! Amazed! Nicely and safely packaged. A great multi-tool was bought to replace a lost one, it was VERY gratefully received as a birthday gift. I think its the first time my son has gasped upon opening a present (and he's 33) :) 10/10”

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Posted 1 year ago

“Excellent service, Leatherman Surge with engraving was completed same day and arrived the next. Lovely product, was a present and he loved it. 10/10 would recommend.”

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Posted 1 year ago

“Very fast delivery, nice little knife. Thank you.”

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Posted 1 year ago

“Great service and price. Leatherman tool is fantastic and arrived within a day of ordering complete with a personal engraving. Would definitely use again”

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Posted 1 year ago

“Great tool always wanted one of these and it has not disappointed me. Fantastic service super fast delivery service I would recommend this company to all my friends and family”

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Posted 1 year ago

“I bought a Leatherman Wave + from the Multi-tool store two years ago, a very well-designed and useful tool. When the pliers sheared recently, I sent the Wave+ back for warranty repair and a new Wave + was sent to me within days. I also bought a Leatherman Surge recently as it is a larger and more robust tool. Again, very quick delivery and it is also proving very well-designed and useful for heavier workshop and forestry use. the Multi-tool store provides exemplary first-class customer service, and I am very pleased with the support that they have provided me.”

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Posted 1 year ago

“Excellent Service & Fast Delivery. Highly Recommended.”

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Posted 1 year ago

“I ordered a Leatherman which arrived with a missing part. Having engaged in a few email exchanges with the customer service team, the issue was resolved to my satisfaction. I would recommend and will use the company again.”

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Posted 1 year ago

“Amazing service from multi tool store. Ordered before 2pm and was shipped as promise same day and received next day. My first Leatherman and very happy and the guys even chuck in couple extras for me. Really appreciate the service thank you”

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Posted 1 year ago

“excellent service and speedy delivery”

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Posted 1 year ago

“Promt service even with having the tool personalised.”

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Posted 1 year ago

“These people give an exceptional service. I wanted to update my very elderly wave, Which has been brilliantly useful. Looking online, there were quite a few tools by Leatherman which I was tempted by. There is nothing quite like seeing them in the flesh, so we visited the store, and they very kindly allowed me to have a careful look at a number of them which I was interested in. I had in mind the signal and the surge. Seeing them in the flesh, I realised that the surge was considerably bigger than my old wave, which was critical as I normally have it attached to my keyring. I was left with a choice of two which I struggled with, the signal, and the wave plus. I chose the signal, only to realise within 24 hours that I had made the wrong choice. So long as the tool can be sold as new, this excellent company offers an exchange service, which they didn’t charge me for at all, Not even the post. Within a few days, the signal was Exchanged for the wave plus, And I was refunded the price difference. Really excellent service.”

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Posted 1 year ago

“Genuine, Excellent service! Sharp Lazer Engraving! Super fast Delivery! Highly Recommended!”

Multi-tool-store.co.uk 5 star review on 14th February 2023

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Posted 1 year ago

“Purchased a Leatherman Rev for my partner for Valentine’s Day, opted for the engraved option and couldn’t be more pleased with it - ordered on the weekend and it arrived the following Monday. Excellent customer service, highly recommend.”

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Posted 1 year ago

“Great service easy to use No hiccups and came earlier than said”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

Multi-tool-store.co.uk is rated 4.9 based on 3,026 reviews