Multi-tool-store.co.uk Reviews

4.9 Rating 3,133 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. My tool arrived earlier than expected”

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Posted 2 years ago

“Just recieved my Leatherman Sidekick. All in order and all dealt with efficiently effectively economically and well. Many thanks.”

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Posted 2 years ago

“Great go to for Leatherman”

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Posted 2 years ago

“Great quality, prices, durability, and fast shipping!”

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Posted 2 years ago

“Good prices, quick service and a pleasure to deal with.”

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Posted 2 years ago

“Best company to deal with if you after multi tool! Very helpful and knowledgeable people.”

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Posted 2 years ago

“Great communication from ordering to delivery.. Definitely recommend.”

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Posted 2 years ago

“The tool is already stiff to open and shut when taken out of the package and a scratch right down the handle when taken out package”

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Posted 2 years ago

Hey Nathan, Thank you for your feedback. I'm sorry to hear of your disappointment, we'd be more than happy to issue a replacement for you if you get in touch via customerservice@outdoor365.co.uk. My apologies again for this. Best, Stacey, Multi Tool Store

Posted 2 years ago

“Really easy to order and very happy with how quickly the goods arrived and how they were packed”

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Posted 2 years ago

“Excellent service, love my new knife. All exactly as described. Thankyouuu”

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Posted 2 years ago

“Very happy with my leather man four pocket pouch you have to give your leatherman nice things or it will not work when you need it the most”

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Posted 2 years ago

“Fantastic service and super fast delivery of item.”

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Posted 2 years ago

“Good job shop. The best multi tool in the world. leatherman surge. Strong, reliable. A gift for many, many years!”

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Posted 2 years ago

Hi Alina, Thank you for your 5 star review, we really appreciate the feedback. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Item great, delivery was poor paid for overnight not delivered until day after.”

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Posted 2 years ago

Thank you for your review, I'm sorry to see that the delivery was delayed, the next day postage fee has been refunded for you. Kind Regards, Jamie Customer Service

Posted 2 years ago

“I ordered a Leatherman Charge + TTI, and, unfortunately got sent the wrong item. I called up and they sent me the correct order next day delivery with a sticker for a free return. Accidents happen, and their customer service was excellent. The replacement order still came within the initial time frame of 3 days - very quick and efficient. Would 100% order from them again.”

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Posted 2 years ago

Hi Edward, My apologies for the incorrect item being dispatched and I appreciate your understanding. I'm so glad to see that we were able to get the correct item delivered the following day, thank you so much for your kind words for our customer service team. Kind Regards, Jamie Customer Service

Posted 2 years ago

“👍 but a bit expensive , when you lose it at work 😁”

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Posted 2 years ago

Thank you for your 5 star review. Kind Regards, Jamie Customer Service

Posted 2 years ago

“2nd time I have used Multi-Tool-Store, both times they have been very efficient and the items have arrived quickly and well packaged. Cannot recommend them enough”

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Posted 2 years ago

Thanks so much for your kind 5-Star rating, Nick! Thank you for recommending us, we are so pleased to keep you returning as a customer. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Fantastic service, brilliant product and really prompt delivery. Faster than expected. Thanks for a brilliant service!”

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Posted 2 years ago

“Ordered on a Sunday arrived the next Tuesday amazing… beautifully engraved with the recipients name it has made a great practical gift! We are delighted with Multi-tool store!!!”

Multi-tool-store.co.uk 5 star review on 24th April 2023

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Posted 2 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,133 reviews