Multi-tool-store.co.uk Reviews

4.9 Rating 3,112 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 17th April 2025

Neil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered one day, received the next day. Wonderful service.”

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Posted 2 years ago

Hi James, Thank you for taking the time to share your positive experience with our service! We are delighted to hear that your order was delivered promptly and that you were impressed with the speed of our shipping. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Great service communication fantastic and delivered quickly”

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Posted 2 years ago

Hi Tony, Thank you for taking the time to write a review. We're delighted to hear that you found our communication fantastic and that your order was delivered quickly. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Amazing service and product with super fast delivery. Thank you”

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Posted 2 years ago

Hi Lisa, Thank you so much for your 5 star review. We are delighted to see that your order reached you quickly. Kind Regards Jamie Customer Service

Posted 2 years ago

“I ordered a leatherman by phone.l got real person (such a pleasant change) who was helpful& efficient. The correct products arrived by post as promised. GREAT! ! Thank you.”

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Posted 2 years ago

Dear David, Thank you so much for sharing your positive experience with us! We're happy to hear that you had a pleasant and efficient ordering experience over the phone with one of our customer service advisors. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Well impressed with the service, age verification is a pain BUT I was assisted over the phone by very helpful staff, will not hesitate to buy from here again.”

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Posted 2 years ago

Hi Garry, Thank you for sharing your positive experience with us. We're glad to hear that you were impressed with our service. We appreciate that the age verification can sometimes be difficult but it is a legal requirement. I am glad to see that our customer service team were very helpful in assisting with the age verification process, and look forward to a future order from you. Kind Regards, Jamie Customer Service.

Posted 2 years ago

“excellent on price fast delivery”

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Posted 2 years ago

Hi Matthew, Thank you for your review, It is great to see that you are happy with the price and that the delivery was fast. Kind Regards. Jamie Customer Service

Posted 2 years ago

“very good service after some difficulty with the quantity I had mistakenly ordered (I couldn't correct the error so left the site for 12 hrs) the tool arrived 24hrs after the order was placed”

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Posted 2 years ago

“I bought a multi-tool nylon leatherman pouch to replace the original leather one which was very fragile at the corners of the pouch. As my leatherman was a gift from my wife I didn't want to lose it. The replacement pouch from multi-tool is a perfect fit. I have the challenge which has a separate plastic bit holder. The new pouch has a compartment within it for the screwdriver bits and is a perfect fit overall. I would recommend multi-tool and this product. Reliable and fast service. Cheers Mick”

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Posted 2 years ago

“Delivery was very swift with clear communications.”

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Posted 2 years ago

“Excellent service, no issues would recommend.”

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Posted 2 years ago

“I paid for next-day delivery on a Friday night, not really expecting the item till Monday but it duly arrived Saturday!! Amazed! Nicely and safely packaged. A great multi-tool was bought to replace a lost one, it was VERY gratefully received as a birthday gift. I think its the first time my son has gasped upon opening a present (and he's 33) :) 10/10”

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Posted 2 years ago

“Excellent service, Leatherman Surge with engraving was completed same day and arrived the next. Lovely product, was a present and he loved it. 10/10 would recommend.”

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Posted 2 years ago

“Very fast delivery, nice little knife. Thank you.”

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Posted 2 years ago

“Great service and price. Leatherman tool is fantastic and arrived within a day of ordering complete with a personal engraving. Would definitely use again”

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Posted 2 years ago

“Great tool always wanted one of these and it has not disappointed me. Fantastic service super fast delivery service I would recommend this company to all my friends and family”

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Posted 2 years ago

“I bought a Leatherman Wave + from the Multi-tool store two years ago, a very well-designed and useful tool. When the pliers sheared recently, I sent the Wave+ back for warranty repair and a new Wave + was sent to me within days. I also bought a Leatherman Surge recently as it is a larger and more robust tool. Again, very quick delivery and it is also proving very well-designed and useful for heavier workshop and forestry use. the Multi-tool store provides exemplary first-class customer service, and I am very pleased with the support that they have provided me.”

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Posted 2 years ago

“Excellent Service & Fast Delivery. Highly Recommended.”

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Posted 2 years ago

“I ordered a Leatherman which arrived with a missing part. Having engaged in a few email exchanges with the customer service team, the issue was resolved to my satisfaction. I would recommend and will use the company again.”

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Posted 2 years ago

“Amazing service from multi tool store. Ordered before 2pm and was shipped as promise same day and received next day. My first Leatherman and very happy and the guys even chuck in couple extras for me. Really appreciate the service thank you”

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Posted 2 years ago

“excellent service and speedy delivery”

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Posted 2 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,112 reviews