Multi-tool-store.co.uk Reviews

4.9 Rating 3,026 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product came really quick and was excellent quality”

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Posted 4 years ago

“Very fast delivery of my Leatherman Wave +. Competitive price too. Would recommend Multi-tool-store”

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Posted 4 years ago

“Whilst the tool I purchased is fine ,getting it was a nightmare..the website didn't work for me at all so I contacted your company directly by telephone. I dealt with Courtny . This was very confusing and I did not get my purchase even though I paid extra for fast delivery . I had to make numerous calls to sort all this out and wated far to long for my item ..I was promised a several 10% and a 30% discount for my trouble, but recieved things with my order I have no need or use for. Courntny assured me my purchase had been sent ,but on speaking to another of your people it ,in fact ,was still in your storage area and had not been sent .. In all a bit of a pain .. Paul Batten.”

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Posted 4 years ago

Dear Paul, Apologies for the delay on your product. It would seem that we were initially unable to pass your age verification and this caused a delay. We have discounted your order by 10% and refunded your postage costs in full. Many thanks - Matt

Posted 4 years ago

“Having lost my leatherman charge, I searched online for a replacement. I came across Multi tool store and was spoilt for choice, I chose a wave plus which was competitively priced but also had a free gift with it and free postage. I ordered it and it it was delivered 2 days later”

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Posted 4 years ago

“I have bought from multi-tool-store a couple of times nowand they gave always been spot on and if you have any issues they are happy to help. I'm always amazed at how quickly they are able to get your order out to you even with engraving. This order happened to be a gift and it was very well received. thank you!”

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Posted 4 years ago

“Brilliant!!”

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Posted 4 years ago

“Once again Multi-Tool have shown great communication and provided a very efficient delivery service. I like the Leatherman Free P4 a lot, except for one thing and that is the file is too short. I think a longer file instead of the second cutting tool would be better and more useful.”

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Posted 4 years ago

“very helpful staff very competitive prices. will use again and recommend to my associates.”

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Posted 4 years ago

“Excellent service, great website easy to use”

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Posted 4 years ago

“Ordered Leatherman Rev with engraving as a leaving present for work colleague. Website very easy to navigate, choice of products was excellent, costs very competitive and also made use of the express delivery option. Leatherman arrived next day with super personalised engraving and other accessories. Communication from the company throughout was timely, accurate and helpful. Would definitely recommend the Multi Tool store.”

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Posted 4 years ago

“Extremely fast delivery and great quality product. Would definitely buy from Multi-Tool Store again!”

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Posted 4 years ago

“Very good, very quick service, would recommend and will use again”

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Posted 4 years ago

“Great service. Cheaper than the manufacturer. We had the tools etched with the company name and they were still dispatched the day we ordered and arrived in less than 2 days. The gift wrapping was excellent”

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Posted 4 years ago

“Good price - great, speedy service. Engraving looks really good too.”

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Posted 4 years ago

“One of the easiest most pleasant transactions I’ve made, everything as promised and on time, very professional ,would highly recommend, many thanks”

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Posted 4 years ago

“Prompt service, goods as described, prices competitive.”

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Posted 4 years ago

“Excellent service. Received the item next day despite not paying any additional delivery charges. Product was as expected.”

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Posted 4 years ago

“excellent communication before my purchase after which my items arrived the next day”

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Posted 4 years ago

“Not dispatched on day it says on website”

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Posted 4 years ago

Dear, Ive looked into your order, and your order was placed on 24th July 2020, 11:18 am and despatched on 24th July 2020, 3:16 pm. We can also see that the item was delivered to Spain - UD LOS ALCAZARES on Thu, 30 Jul, 16:30 BST. So this is well within our 10 working day delivery window for European orders. You were also rude to customer service staff, which is not acceptable given that we have delivered within the delivery schedule, which is outlined on our delivery page, on the product page and in the checkout. As a UK based business we depend on positive reviews to ensure customers feel confident in purchasing online, so its disheartening to see unneccesary and unfair negative reviews

Posted 4 years ago

“Arrived very quickly. Leatherman p4 free looks well built. Because it has a locking blade it's not something you can carry legally in your pocket so be warned. Apart from that a solid functional piece of kit.”

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Posted 4 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,026 reviews