Multi-tool-store.co.uk Reviews

4.9 Rating 3,138 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

Write Your review

Tell us how Multi-tool-store.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Multi-tool-store.co.uk 5 star review on 1st July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great website easy to use”

Helpful Report

Posted 4 years ago

“Ordered Leatherman Rev with engraving as a leaving present for work colleague. Website very easy to navigate, choice of products was excellent, costs very competitive and also made use of the express delivery option. Leatherman arrived next day with super personalised engraving and other accessories. Communication from the company throughout was timely, accurate and helpful. Would definitely recommend the Multi Tool store.”

Helpful Report

Posted 4 years ago

“Extremely fast delivery and great quality product. Would definitely buy from Multi-Tool Store again!”

Helpful Report

Posted 4 years ago

“Very good, very quick service, would recommend and will use again”

Helpful Report

Posted 4 years ago

“Great service. Cheaper than the manufacturer. We had the tools etched with the company name and they were still dispatched the day we ordered and arrived in less than 2 days. The gift wrapping was excellent”

Helpful Report

Posted 4 years ago

“Good price - great, speedy service. Engraving looks really good too.”

Helpful Report

Posted 4 years ago

“One of the easiest most pleasant transactions I’ve made, everything as promised and on time, very professional ,would highly recommend, many thanks”

Helpful Report

Posted 4 years ago

“Prompt service, goods as described, prices competitive.”

Helpful Report

Posted 4 years ago

“Excellent service. Received the item next day despite not paying any additional delivery charges. Product was as expected.”

Helpful Report

Posted 4 years ago

“excellent communication before my purchase after which my items arrived the next day”

Helpful Report

Posted 4 years ago

“Not dispatched on day it says on website”

Helpful Report

Posted 4 years ago

Dear, Ive looked into your order, and your order was placed on 24th July 2020, 11:18 am and despatched on 24th July 2020, 3:16 pm. We can also see that the item was delivered to Spain - UD LOS ALCAZARES on Thu, 30 Jul, 16:30 BST. So this is well within our 10 working day delivery window for European orders. You were also rude to customer service staff, which is not acceptable given that we have delivered within the delivery schedule, which is outlined on our delivery page, on the product page and in the checkout. As a UK based business we depend on positive reviews to ensure customers feel confident in purchasing online, so its disheartening to see unneccesary and unfair negative reviews

Posted 4 years ago

“Arrived very quickly. Leatherman p4 free looks well built. Because it has a locking blade it's not something you can carry legally in your pocket so be warned. Apart from that a solid functional piece of kit.”

Helpful Report

Posted 4 years ago

“After having a Leatherman wave recommended by a friend who had had his multitool for over 20 years and considered his an essential part of his toolkit (professional radio engineer) I bought one. I can see why. Mine now never leaves my side, The build quality, versatility and design is superb. It's a toolbox in your pocket. I am a radio amateur and can now prep cables, build and repair antennas using very few other tools. It's an essential tool when in the field.”

Helpful Report

Posted 4 years ago

“Quality products ,very quick delivery.will certainly use again”

Helpful Report

Posted 4 years ago

“The multi tool arrived...but later than expected. The senders were courteous and helpful...though the delivery service was what let the whole thing down...which is a shame.”

Helpful Report

Posted 4 years ago

Dear Mike, The delivery to France was not delayed - we give a delivery window of 5-10 working days in order to keep the price economic. I can see that the item was delivered in 6 working days. Please see full tracking below: Complete Delivered in letter box St. Privat, HERAULT Updated: Fri, 24 Jul, 12:49 BST Data Received Cheltenham, GLS Thu, 16 Jul, 16:12 BST If we missed anything please let us know, and for any future purchase please contact us if you require an express service, as we can arrange this. Many thanks - Matt

Posted 4 years ago

“It is a very good quality and I’m knifes user, I’m happy with this product”

Helpful Report

Posted 4 years ago

“Great service from start to finish.”

Helpful Report

Posted 4 years ago

“Great service and delivered on time.”

Helpful Report

Posted 4 years ago

“Excellent product, exactly as advertised on the website. Arrived quicker than anticipated and well packaged. The free gift included is a really nice touch. Highly recommended.”

Helpful Report

Posted 4 years ago

“In a word, awesome! Ordered a leatherman with personalised engraving in the morning, received dispatch email within 2 hrs, and delivered the very next morning - less than 24 hrs.”

Helpful Report

Posted 4 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,138 reviews