Multi-tool-store.co.uk Reviews

4.9 Rating 3,138 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 1st July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, quick dispatch and quality products. Highly recommended.”

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Posted 4 years ago

“Delivery was spot on. Easy to order. Product perfect.”

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Posted 4 years ago

“quality products and exceptional customer service. thank you”

Multi-tool-store.co.uk 5 star review on 23rd August 2020

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Posted 4 years ago

“Easy and quick what can I say”

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Posted 4 years ago

“Very impressed with Leatherman Raptor.”

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Posted 4 years ago

“No problems with order, delivered on time, goods to specification, happy customer.”

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Posted 4 years ago

“Arrived quickly. Product is exactly what I wanted. Big thanks.”

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Posted 4 years ago

“I accidentally placed a duplicate order and the customer service team were absolutely superb, very quick to acknowledge my dilemma and refund the funds back to my account, it’s pretty rare to experience good customer service in this day and age.”

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Posted 4 years ago

“Delivery was spot on next day . I will definitely use you again great service and excellent item 10/10”

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Posted 4 years ago

“Excellent service, order with confidence.”

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Posted 4 years ago

“Excellent service, top quality tools and service with prompt deliver. I can highly recommend.”

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Posted 4 years ago

“Simple easy to navigate website. Amazing ly fast turn round incl engraving and beautiful gift wrapping. Simply nothing you could improve. Thank you :-)”

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Posted 4 years ago

“Great product came really quick and was excellent quality”

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Posted 4 years ago

“Very fast delivery of my Leatherman Wave +. Competitive price too. Would recommend Multi-tool-store”

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Posted 4 years ago

“Whilst the tool I purchased is fine ,getting it was a nightmare..the website didn't work for me at all so I contacted your company directly by telephone. I dealt with Courtny . This was very confusing and I did not get my purchase even though I paid extra for fast delivery . I had to make numerous calls to sort all this out and wated far to long for my item ..I was promised a several 10% and a 30% discount for my trouble, but recieved things with my order I have no need or use for. Courntny assured me my purchase had been sent ,but on speaking to another of your people it ,in fact ,was still in your storage area and had not been sent .. In all a bit of a pain .. Paul Batten.”

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Posted 4 years ago

Dear Paul, Apologies for the delay on your product. It would seem that we were initially unable to pass your age verification and this caused a delay. We have discounted your order by 10% and refunded your postage costs in full. Many thanks - Matt

Posted 4 years ago

“Having lost my leatherman charge, I searched online for a replacement. I came across Multi tool store and was spoilt for choice, I chose a wave plus which was competitively priced but also had a free gift with it and free postage. I ordered it and it it was delivered 2 days later”

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Posted 4 years ago

“I have bought from multi-tool-store a couple of times nowand they gave always been spot on and if you have any issues they are happy to help. I'm always amazed at how quickly they are able to get your order out to you even with engraving. This order happened to be a gift and it was very well received. thank you!”

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Posted 4 years ago

“Brilliant!!”

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Posted 4 years ago

“Once again Multi-Tool have shown great communication and provided a very efficient delivery service. I like the Leatherman Free P4 a lot, except for one thing and that is the file is too short. I think a longer file instead of the second cutting tool would be better and more useful.”

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Posted 4 years ago

“very helpful staff very competitive prices. will use again and recommend to my associates.”

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Posted 4 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,138 reviews