Multi-tool-store.co.uk Reviews

4.9 Rating 3,112 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the easiest most pleasant transactions I’ve made, everything as promised and on time, very professional ,would highly recommend, many thanks”

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Posted 4 years ago

“Prompt service, goods as described, prices competitive.”

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Posted 4 years ago

“Excellent service. Received the item next day despite not paying any additional delivery charges. Product was as expected.”

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Posted 4 years ago

“excellent communication before my purchase after which my items arrived the next day”

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Posted 4 years ago

“Not dispatched on day it says on website”

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Posted 4 years ago

Dear, Ive looked into your order, and your order was placed on 24th July 2020, 11:18 am and despatched on 24th July 2020, 3:16 pm. We can also see that the item was delivered to Spain - UD LOS ALCAZARES on Thu, 30 Jul, 16:30 BST. So this is well within our 10 working day delivery window for European orders. You were also rude to customer service staff, which is not acceptable given that we have delivered within the delivery schedule, which is outlined on our delivery page, on the product page and in the checkout. As a UK based business we depend on positive reviews to ensure customers feel confident in purchasing online, so its disheartening to see unneccesary and unfair negative reviews

Posted 4 years ago

“Arrived very quickly. Leatherman p4 free looks well built. Because it has a locking blade it's not something you can carry legally in your pocket so be warned. Apart from that a solid functional piece of kit.”

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Posted 4 years ago

“After having a Leatherman wave recommended by a friend who had had his multitool for over 20 years and considered his an essential part of his toolkit (professional radio engineer) I bought one. I can see why. Mine now never leaves my side, The build quality, versatility and design is superb. It's a toolbox in your pocket. I am a radio amateur and can now prep cables, build and repair antennas using very few other tools. It's an essential tool when in the field.”

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Posted 4 years ago

“Quality products ,very quick delivery.will certainly use again”

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Posted 4 years ago

“The multi tool arrived...but later than expected. The senders were courteous and helpful...though the delivery service was what let the whole thing down...which is a shame.”

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Posted 4 years ago

Dear Mike, The delivery to France was not delayed - we give a delivery window of 5-10 working days in order to keep the price economic. I can see that the item was delivered in 6 working days. Please see full tracking below: Complete Delivered in letter box St. Privat, HERAULT Updated: Fri, 24 Jul, 12:49 BST Data Received Cheltenham, GLS Thu, 16 Jul, 16:12 BST If we missed anything please let us know, and for any future purchase please contact us if you require an express service, as we can arrange this. Many thanks - Matt

Posted 4 years ago

“It is a very good quality and I’m knifes user, I’m happy with this product”

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Posted 4 years ago

“Great service from start to finish.”

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Posted 4 years ago

“Great service and delivered on time.”

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Posted 4 years ago

“Excellent product, exactly as advertised on the website. Arrived quicker than anticipated and well packaged. The free gift included is a really nice touch. Highly recommended.”

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Posted 4 years ago

“In a word, awesome! Ordered a leatherman with personalised engraving in the morning, received dispatch email within 2 hrs, and delivered the very next morning - less than 24 hrs.”

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Posted 4 years ago

“Good product, well-packed, fast delivery”

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Posted 4 years ago

“This is a bit unfair because Multi Tool Store sell some excellent products, however, they really do provide an excellent service. They kept me informed throughout my purchase although to be frank because they are so efficient the process is so quick! Ihave only ever given one other company 5 stars so this is not to be taken lightly.”

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Posted 4 years ago

“Super-quick delivery of engraved multitool.”

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Posted 4 years ago

“Fast delivery and item exactly what I wanted at a good price. Thanks!”

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Posted 4 years ago

“This is my type of company no issues and the product was in my hand in jig-time. I will use them again, very soon.”

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Posted 4 years ago

“Highly recommended service”

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Posted 4 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,112 reviews