Multi-tool-store.co.uk Reviews

4.9 Rating 3,140 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,140 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a leatherman wave+ (second) had ingraving on side which had been covered) Fantastic price, fantastic item. Only one little issue, I received the item but a wave had been put in the wave plus box. I contacted customer service and I was sent a free returns sticker, and I was asked to email proof of return from post office. Which I did and my wave plus arrived a day later.. Would I use MTS again?? Yes without a doubt, great service, should item of been checked before postage?? yes I guess, but it was a busy period around Christmas so will let them off.. Otherwise would of given 5/5”

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Posted 6 years ago

“The tool arrived promptly and the personalisation looks great.”

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Posted 6 years ago

“Excellent product, very prompt delivery. Would definitely recommend.”

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Posted 6 years ago

“Best service and company I've dealt with. Period.”

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Posted 6 years ago

“Great product- great service- fast delivery. Would defiantly use again.”

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Posted 6 years ago

“On browsing the site I found an item which appealed and read the description. I decided to purchase the item but was concerned how close it was to. Christmas. I purchased anyway and could not be happier. The description was spot on, the service was first rate and communication kept me in the loop at every stage. On arrival I was so happy with the product and service. Even Royal Snail couldn't muck it up. Will deal with again for all my needs. Thanks.”

Multi-tool-store.co.uk 5 star review on 30th December 2018

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Posted 6 years ago

“Very prompt and efficient, which enabled me to get my friend the retirement gift I wanted and delivered on his retirement day, even when I left it while the last minute!, Thanks.”

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Posted 6 years ago

“Amazing service - ordered 2 leatherman raptors, with engraving and gift wrapping, at about 13:30, and they'd arrived at the correct, and separate, addresses the next day, despite it being the Saturday before Christmas!”

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Posted 6 years ago

“Super quick and really easy to personalise. Great service, good prices”

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Posted 6 years ago

“Really fast, professional service. Engraving perfect. Thank you.”

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Posted 6 years ago

“Wonderful service, very quick, efficient and great informative emails about delivery etc. Overall wonderful to deal with especially during the busy Christmas period Thank you!”

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Posted 6 years ago

“Very efficient. Good price. Engraving service a nice touch, quick and cheap.”

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Posted 6 years ago

“Very pleased with item however: order dispatched with max 3 business days delivery, order not received despite email from customer services promising it would be with me by a certain date. Phoned the next day to enquire , agent seemed impatient and not overly concerned, kept talking over me and seemed to want to rush off the phone. Another item dispatched. Original then delivered one day late. Contacted to cancel replacement, delivered anyway so I now have to return . Have requested a refund of delivery charge which was promised over the phone when I rang up - still awaiting an acknowledgment four days later. Item great, but general ordering and customer service experience poor.”

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Posted 6 years ago

Hi Amy, During a busy period the delivery service (in this case Royal Mail) can be delayed slightly depending on the delivery method chosen. When you phoned up, I explained that this is what happened and that you will receive the item most likely a day later. We agreed on sending a replacement item out to you on next day guaranteed delivery to make sure you do receive this before Christmas and as mentioned in your review, included free return label so you can send the original one back to us once it does arrive. Kind Regards, Sabina

Posted 6 years ago

“I helped my Mum order 2 different Leatherman knives as gifts. Both were engraved and sent out quickly etc. When I called customer services re. one issue and spoke with Aidan I was dealt with really effectively and helpfully, and the matter was resolved really well. Both myself and my mum are very impressed with this site, highly recommend and will use again. Thanks :)”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“This is a gift for my sister and is super. I was very impressed that the packaging was minimal too; excellent for the environment.”

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Posted 6 years ago

“Great fast delivery and the engraving on the tool looks great.”

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Posted 6 years ago

“I was buying a tool for my son, so was a little unsure how to order it but the web site was really easy to use. I loved the fact that I could have the item engraved. Would definitely use again.”

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Posted 6 years ago

“Item arrived on time very good quality a very handy tool for everyday use”

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Posted 6 years ago

“Ordered a leatherman C33l as a gift for my kids grandad it arrived in time.”

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Posted 6 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,140 reviews