Multi-tool-store.co.uk Reviews

4.9 Rating 3,142 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

Write Your review

Tell us how Multi-tool-store.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Multi-tool-store.co.uk 5 star review on 10th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use web site. Competitive prices. Quick delivery, excellent service.”

Helpful Report

Posted 7 years ago

“Great service.”

Helpful Report

Posted 7 years ago

“Exceptional service and quality, as always, from the Multi-tool Store.”

Helpful Report

Posted 7 years ago

“I purchased the Leatherman Surge which I've found to be about perfect as a multitool can get and I'm extremely happy with it. As always the service from the Multi-tool Store was exceptional along with a free very handy, high quality, pocket torch. Can't be bad and absolutely no complaints from me.”

Helpful Report

Posted 7 years ago

“I ordered a Leatherman pocket Multi-tool as a retirement gift for a great friend who is a newly qualified yacht skipper and will be sailing into his retirement for many years to come. The quality of the tool is obviously top-notch, the engraving is a perfect finishing touch and ridiculously good value and the speed of delivery astounding. I would recommend the product and service unhesitatingly.”

Helpful Report

Posted 7 years ago

“Very good service and great prices. Top class engraving too!”

Helpful Report

Posted 7 years ago

“Refunded my purchase without informing me and said the reason was a failed fraud check but when i informed the bank they said there was no problem.”

Helpful Report

Posted 7 years ago

Hi Paolo, We refunded your order as it had a high fraud score,and an email was sent to inform you of this. We also spoke to you and offered to take a different payment method. Apologies for any inconvenience caused. Thanks Matt

Posted 7 years ago

“Easy to use website, great customer service.”

Helpful Report

Posted 7 years ago

“Best price, with a £5 'FIRSTORDER' discount on top, plus super fast engraving and delivery on a great Leatherman tool. Many thanks!”

Helpful Report

Posted 7 years ago

“Clear website, easy ordering, extremely fast delivery.”

Helpful Report

Posted 7 years ago

“Superb service”

Helpful Report

Posted 7 years ago

“Leatherman Surge. Good product in stock and delivered promptly. Good customer services to prove age for bladed products.”

Helpful Report

Posted 7 years ago

“There are lots of different multi tools, but quality is all important, and I have tried both ends of the quality/price spectrum. Poorly made tools are heavy, the steel doesn't hold an edge,the screw drivers round off with little use and rivets loosen. Non of which you can tell by looking at a picture. In other words they are a waste of time and money, so in the end it pays to get quality, and Leatherman is the best I have found. No one pays me to write this its my honest opinion”

Helpful Report

Posted 7 years ago

“Quick delivery and good product.”

Helpful Report

Posted 7 years ago

“Fantastic service........ I ordered this on line, using my phone sitting in JNB airport and I was amazed that it was delivered the next day to work in UK, perfectly engraved. Brilliant, thank you”

Helpful Report

Posted 7 years ago

“Excellant service, product great.”

Helpful Report

Posted 7 years ago

“Very easy to use website, made my order and extremely prompt service. When order arrived an item had been left out - one call to their customer services, no questions asked and the item was delivered the next day. Very impressed and treat customers as they should be. Thank you.”

Helpful Report

Posted 7 years ago

“Very good service”

Helpful Report

Posted 7 years ago

“"Never got item so you can understand I am not very happy ."”

Helpful Report

Posted 7 years ago

“lightening fast delivery, excellent communication, highly recommended, thank you.”

Helpful Report

Posted 7 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,142 reviews