Multi-tool-store.co.uk Reviews

4.9 Rating 3,249 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service

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Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 18th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered engraved multitool for a christmas present, it clearly stated delivery before christmas......multitool didnt arrive until after Christmas so had to buy another gift, wrote to customer services before christmas as I was concerned the tool hadn`t arrived but they never bothered replying, good products but don`t buy for a present and their customer service is useless......I went to my local go outdoors store to buy a replacement on christmas eve, they had a good range in stock and I got the exact same model 5 pounds cheaper!”

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Posted 8 years ago

“Delivery of my order was perfect, laser engraved correctly and all looking good. One hour after opening the box the Leatherman Wave had seized up and was useless. You sent me a Royal Mail letter with a QR reply address and a link to my nearest Royal Mail Customer Service branch (Halesworth) which when I got there was told had been closed to customers for some while. I was directed by them to Saxmundam Royal Mail where a recently installed QR reader printed my label and I was sent to a Post Office to post my parcel with the faulty Leatherman Wave. Three hours of driving round the Suffolk countryside with multiple parking charges feeling very angry and tired ... I'm 78. So far my star score for everything is -5. !!! Please try to get your act together as at present it is NOT FIT FOR PURPOSE. Best wishes and a HAPPIY NEW YEAR ... Dr K Roy Gill”

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Posted 8 years ago

“Very easy to choose and order the items I wanted. Also the delivery was excellent.”

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Posted 8 years ago

“Have owned a leatherman charge for 12 years. Bought this Charge as a Christmas gift for my friend. Delivered in 2 days from order. Great service. Thank you”

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Posted 8 years ago

“Great prices and good service”

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Posted 8 years ago

“Brilliant service fast efficient and helpful”

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Posted 8 years ago

“excellent service, very quick delivery”

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Posted 8 years ago

“I sent multiple queries regarding intra EU VAT transaction without receiving one reply.”

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Posted 8 years ago

“Great price, great presentation dreadful payment if you are trying to gift someone in the UK and have a Foreign Credit card. Your payment side of your side needs some serious development; get yourself a good backend billing specialist. Every time I selected my billing address (NZ) for a UK delivery it defaulted to NZ shipping. I solved it with Paypal. It took me over half an hour to solve; I hate to think of the Christmas traffic you must have lost. Your review is as retarded as your billing; I am Simon Williams the card holder who bought the gift Brad is my relative in London. So I have submitted it anonymously. The gift arrived on time, exactly what I wanted and engraved perfectly. All you need to do is solve your billing.”

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Posted 8 years ago

“Excellent delivery especially since it was Christmas week. Excellent quality product. I’m glad I chose this store over others who were offering much longer delivery times for a higher delivery charge.”

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Posted 8 years ago

“Delivery on time, engraving is professional. Well done.”

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Posted 8 years ago

“A faultless and faster than expected service. I am delighted.”

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Posted 8 years ago

“Received friendly and prompt help when I realised after placing my order that I could have the multitool engraved. I didn't look properly at options (also delivery options) which possibly could have been slightly clearer on the order pages, but when I emailed to ask they responded to my questions, changed my order and it still arrived for Christmas. Very happy - and so is my son, who had asked for the multitool but also hadn't realised it could be engraved!”

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Posted 8 years ago

“Very nice to be able to talk on the phone to place my order,everything very professional and friendly prompt service. Thank you & happy new year.”

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Posted 8 years ago

“Excellent choic, excellent service and fast delivery. Easy to navigate web site and good communication regarding delivery and ordering.”

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Posted 8 years ago

“Delivery was very quick. Product is excellent and engraving is very good. Couldn’t be happier.”

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Posted 8 years ago

“Speedy delivery at busy time. Leatherman soon doing all sorts of useful jobs on Christmas Day.”

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Posted 8 years ago

“This was my first order from the store,I was really pleased with the price,the engraving was excellent and it turned up the day after I ordered it.can't get better than that! Thank you”

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Posted 8 years ago

“Never got the product. They took my money for 2 weeks until I demanded it back. Terrible company.”

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Posted 8 years ago

“Sent wrong order man on phone was very very helpful right order came within the week. Spot on would buy from them again. 👏”

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Posted 8 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,249 reviews