Multi-tool-store.co.uk Reviews

4.9 Rating 3,217 Reviews

97 %

of reviewers recommend Multi-tool-store.co.uk

4.9

Based on 3,217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate, Cheltenham
GL51 8PL

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Multi-tool-store.co.uk 5 star review on 18th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items were set out in a clear and usable way, saving me having to hunt all around on disorganised pages. The item I bought was clearly shown with a good photograph and price, any extras such as inscribing were clearly shown on the page and also the invoice. The delivery by Royal Mail was quick and the goods were well packed. I will certainly use this site again and recommend it to one and all.”

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Posted 8 years ago

“First class, fast service.”

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Posted 8 years ago

“No case with Rev”

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Posted 8 years ago

“Really pleased with my multi tool ( wingman and belt holder), thankyou for the quick service.”

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Posted 8 years ago

“I ordered a Leatherman Multi Tool from the Multi-Tool Store and it was dispatched but never delivered. As soon as I contacted Multi-Tool store they checked and as the item had been lost by Royal Mail, a new item was dispatched which I received within 3 days which is really good considering the Christmas Parcel rush. There was no quibble from Multi-Tool Store and Sophie in customer services has been extremely helpful. Great Service thank you.”

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Posted 8 years ago

“I can't give zero or a negative number, what went wrong?????????????????? I ordered a Leatherman on November 7th. was told overseas delivery took 12 to 16 working days, after a month contacted your office, got a tracking number, supposedly it has been in Spain since November 13th. How can a shipment to the Cayman Islands end up in Spain??????????????????????????????? British Airways has several flights a week to Cayman, realistically I should have had it in a week to ten day, one e-mail has been answered, several more not,am I annoyed, you be the judge??????????????????????? There seemingly has been NO effort on your part to rectify the situation, poor business practice if you ask me, by the looks of it, even if I do get it it won't be till next year, last time I deal with this company that's for sure”

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Posted 8 years ago

“Reasonable price, easy to order, quick delivery. Hassle free”

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Posted 8 years ago

“The item was delivered incredibly quickly, even though I had chosen to get it engraved which I thought may delay the delivery date. A very professional service.”

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Posted 8 years ago

“Order still not received”

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Posted 8 years ago

“Quick and easy ordering. Great value. Efficient service.”

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Posted 8 years ago

“Great service very prompt 😎”

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Posted 8 years ago

“Efficient service and very quick delivery. Smart looking leather holder and very nicely presented. Personalization inscription was correct and looks great. Very happy.”

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Posted 8 years ago

“Easy site to use. Good descriptions and easy ordering process. Updates regularly on where goods were on the delivery chain. Exactly what I wanted. Order and engraving high quality. Thank you.”

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Posted 8 years ago

“am very happy with the service. prompt e-mail replies and very fast shipping..”

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Posted 8 years ago

“Perfect service and delivery”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Excellent service and a brilliant product”

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Posted 8 years ago

“Quality piece of kit I was given a leatherman squirt as a leaving present and I don’t know how I managed without one. I always have it on me and my grandchildren alway day we need grandads leatherman to undo battery compartments etc. So impressed bought my daughter one and she used every day x good stuff”

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Posted 8 years ago

“Faultless service. I was informed every step of the way making me feel confident that you are truly wonderful firm to deal with. The personal touch with the engraving was equally good and my wife is going to love it. Thank you”

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Posted 8 years ago

“Ordered my watch and was informed it was out of stock. I received an email advising do you want to wait or get a refund. I requested a full refund. I received an email advising it had been dispatched. It never arrived. Sent three emails asking what was going on and received no reply. I rang multi tool and they said it had been sent out and must have got lost in the post. I was assured it would be sent again. It never arrived.”

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Posted 8 years ago

Multi-tool-store.co.uk is rated 4.9 based on 3,217 reviews